Jobs at VPL

Provide front-line product and technical support for VPL's SaaS logistics platform, troubleshoot freight and specialty pharmacy issues, communicate solutions to customers and internal teams, manage multiple priorities, and drive customer success and adoption.

Lead customer implementations of VPL software, act as liaison across stakeholders, gather requirements, configure and launch solutions, manage project timelines and risks, document best practices, and drive continuous improvement.

Lead a team of account managers to drive customer success, retention, revenue growth, and operational excellence for healthcare supply chain customers. Build scalable processes, manage escalations and executive relationships, analyze performance and financial data, and partner cross-functionally to implement technologies and strategic growth initiatives.

Own and prioritize a dual-facing analytics portfolio, translating stakeholder strategy into technical requirements. Partner with data engineers to optimize Snowflake schemas and semantic layers, design self-service data models, and monitor dashboard performance and data integrity for internal and external Power BI reporting.

Manage supplier relationships via outbound calls/emails, analyze shipping and compliance data to identify opportunities and gaps, drive supplier compliance and revenue targets, document findings in Salesforce, and support process improvements across accounts.