Teams at VPL

Provide front-line product and technical support for VPL's SaaS logistics platform, troubleshoot freight and specialty pharmacy issues, communicate solutions to customers and internal teams, manage multiple priorities, and drive customer success and adoption.

Lead customer implementations of VPL software, act as liaison across stakeholders, gather requirements, configure and launch solutions, manage project timelines and risks, document best practices, and drive continuous improvement.

Lead a team of account managers to drive customer success, retention, revenue growth, and operational excellence for healthcare supply chain customers. Build scalable processes, manage escalations and executive relationships, analyze performance and financial data, and partner cross-functionally to implement technologies and strategic growth initiatives.