Jobs at Voxel

Second-line technical support for enterprise customers: own escalations, troubleshoot edge AI platform hardware/network/software, reproduce bugs, coordinate with Engineering and Customer Success, maintain runbooks, and participate in on-call rotations.

Own onboarding, training, and relationship management for a portfolio of mid-market accounts. Drive platform adoption, monitor customer health, escalate issues, support senior CSMs, maintain account records, and contribute to onboarding materials and best practices.

Serve as the highest technical escalation for complex, high-severity incidents across edge hardware, networking, AI inference, and cloud infrastructure. Diagnose root causes at code, configuration, and infra levels, drive permanent fixes with Engineering, lead technical bridges with enterprise stakeholders, define troubleshooting frameworks and documentation, conduct post-incident reviews, and participate in on-call rotations.

Own the full post-sale lifecycle for a portfolio of mid-market accounts: drive onboarding, adoption, retention, and expansion. Lead business reviews, monitor account health, coordinate with Solutions Engineering and CS Associates, and act as the customer's internal advocate to improve product and outcomes.

The role involves managing ML infrastructure, building scalable data pipelines, operating training frameworks, leading projects, and ensuring best DevOps practices for machine learning.

The Staff Software Engineer will lead ML infrastructure, architect systems for model training and deployment, and mentor engineers on best practices.

The role involves building data infrastructure for ML models, managing petabytes of camera data, and collaborating with cross-functional teams to enhance model quality.

The Tech Lead Manager will oversee the applied ML work for Voxel's perception systems, guiding technical direction, managing a team, and ensuring successful model deployment in various customer environments.

The Enterprise Account Executive drives sales growth by acquiring Fortune 500 clients, managing relationships, and navigating complex sales processes for B2B technology solutions.

Own and scale core People Operations functions across the employee lifecycle: onboarding/offboarding, HRIS administration (Rippling), payroll coordination, compensation and equity frameworks, performance management, benefits administration, workforce analytics, and compliance across multi-state US environments. Partner with leadership, Finance, Legal, and managers to build scalable processes and improve employee experience in a fast-growing startup.

Own technical relationship across pre-sales through deployment for Voxel's edge AI platform: lead discovery and architecture discussions, validate network readiness, design secure scalable deployments, remove technical blockers, develop implementation playbooks, and provide feedback to Product and Engineering.

The role involves rapid prototyping, integrating legacy data streams, and building scalable software for enterprise customers using computer vision and AI.

Build and ship customer-facing web features and supporting backend services. Own APIs, data modeling, auth, and UI behaviors; integrate and validate CV/ML outputs; troubleshoot cross-system issues; collaborate with product, design, perception, and platform teams to deliver enterprise safety insights and dashboards.

Voxel seeks talented individuals to connect AI with safety and operations. You may work on data analysis, customer success, and system building.

Design, implement, and productionize computer vision algorithms (detection, tracking, pose, activity, anomaly) for low-latency edge deployment. Build scalable ML data ingestion, retraining and redeployment pipelines, and partner cross-functionally to tailor ML solutions for customer deployments.