Teams at Voxai Solutions, Inc.

Monitor and support customer applications and cloud environments around the clock. Investigate, triage, escalate, and document incidents; perform root cause analysis; identify issue trends; coordinate scheduled changes and customer communications; validate system health; and collaborate with technical teams to maintain availability and reliability.

Owns technical delivery for a USPS AWS managed-services environment, including 24/7 monitoring, AWS administration, incident and change management, security compliance, vulnerability remediation, penetration-testing coordination, documentation, and customer reporting. The role leads cloud security posture management, least-privilege controls, audit readiness, production troubleshooting, operational governance, and stakeholder communications.

Support and test enterprise contact center systems (Genesys). Develop test strategies, create end-to-end test cases, build testing frameworks, execute test plans, automate tests, troubleshoot issues, and collaborate with clients and cross-functional teams while supporting reporting and ETL using SQL.