Jobs at VOSKER

Supervise customer experience teams across chat, social media, online communities, and traditional support channels. Lead staffing, coaching, training, quality assurance, knowledge management, escalations, crisis response, and continuous improvement. Monitor service, productivity, quality, satisfaction, and resolution KPIs; use customer feedback and operational data to recommend actions. Collaborate cross-functionally to resolve customer issues and improve products, services, workflows, CRM tools, and support processes across North American and European markets.

Lead Scrum delivery teams by facilitating Agile events, coaching teams toward autonomy, tracking delivery metrics, managing risks and dependencies, removing obstacles, and improving predictability. The role coordinates Product Owners, technical teams, and business stakeholders while contributing to initiative planning and broader Agile practice improvement across the IT department.

Le Responsable Agile agit comme Scrum Master pour maximiser la valeur livrée, améliorer la prévisibilité et renforcer l’autonomie des équipes. Il suit les métriques de livraison, identifie les risques, élimine les obstacles, anime les événements Scrum et accompagne l’amélioration continue. Il coordonne les dépendances entre les équipes Data, AI, DevOps, backend et produit, tout en facilitant la collaboration entre les équipes techniques et les parties prenantes d’affaires.

Develops and executes verification and validation plans for wireless, battery-powered security and IoT products. Conducts environmental, battery, wireless, and system-level testing; coordinates regulatory certification with external laboratories; investigates failures and verifies corrective actions. Maintains technical documentation and supports product launch readiness, manufacturing release, and international approvals including CE, UKCA, FCC, ISED Canada, and PTCRB.

Own the strategy, roadmap, backlog, lifecycle, and performance of consumer and prosumer physical and digital products. Translate strategic vision into prioritized initiatives, collaborate with Product Owners, delivery, design, architecture, marketing, sales, and customer service teams, and drive product launches, continuous improvement, documentation, and customer-focused outcomes.

Le contrôleur divisionnaire assure la fiabilité de l’information financière, participe aux fermetures mensuelles, prépare les états financiers, analyse les écarts, marges et indicateurs, et contribue aux budgets et prévisions. Il produit des rapports pour la direction, soutient les audits, gère la documentation financière liée à la RS&DE et améliore les processus et contrôles financiers en collaboration avec les équipes opérationnelles.

Piloter la stratégie, la feuille de route, le backlog et le cycle de vie de produits physiques et numériques destinés aux consommateurs et prosommateurs. Collaborer avec les équipes de livraison, design, architecture, marketing, ventes et service client afin de prioriser les initiatives, assurer la qualité et suivre la performance des produits. Transformer la vision stratégique en fonctionnalités, appareils et améliorations mesurables, tout en intégrant les données et les commentaires clients.

Provide legal advice to senior management and cross-functional teams; draft, review, and negotiate commercial contracts; conduct legal research; advise on contractual, regulatory, and data protection matters; support growth initiatives and international activities; improve legal templates and processes; and train internal teams on legal risks and best practices.

Manage and optimize paid acquisition campaigns across Google, Amazon, Meta, Microsoft, DSP, DOOH, and emerging channels. Conduct keyword, competitive, and market research; perform testing and optimization; prepare performance reports; present insights to management; improve operational processes; and support creation of brand-consistent visual, UGC, and video content.

Manage, launch, optimize, and report on paid acquisition campaigns across Amazon, Google, Meta, Microsoft, DSP, DOOH, and emerging advertising channels. Analyze campaign data, conduct keyword and competitor research, run tests, provide strategic recommendations to leadership, and improve team processes. Support the creation of visual, UGC, and video content while maintaining brand consistency. The role requires strong PPC, marketplace advertising, e-commerce, Excel, data analysis, communication, and presentation skills.

Build and maintain Go-based integration services connecting Reconeyez Cloud with third-party ARC, VMS, and PSIM platforms. Develop reliable real-time alarm forwarding pipelines, integration APIs, automated workflows, containerized deployments, monitoring, testing, and troubleshooting. Contribute to architecture decisions and continuous platform improvement while ensuring secure, resilient handling of security events across system boundaries.

Planifie et coordonne des salons professionnels, événements, parrainages et initiatives de visibilité pour les marques VOSKER et SPYPOINT. Gère la logistique, les budgets, le matériel promotionnel, les fournisseurs et les parties prenantes internes. Évalue les demandes de partenariat, supervise leur mise en œuvre, assure le suivi des prospects et participants, puis produit des rapports de performance et des recommandations.

Plans and coordinates trade shows, sponsorships, and brand visibility events for VOSKER and SPYPOINT. Manages event timelines, budgets, logistics, promotional materials, registrations, internal stakeholders, suppliers, and sponsorship agreements. Coordinates post-event lead follow-up, performance reporting, and database maintenance while ensuring consistent brand execution.

Provides commercial legal support to internal teams and senior leadership by drafting, reviewing, and negotiating contracts. Conducts legal research, advises on regulatory and privacy matters, supports international growth initiatives, coordinates legal files, delivers training, and improves contract templates and legal processes. Requires Quebec Bar membership, commercial law and contract negotiation experience, business judgment, organizational skills, and fluency in French and English.

Lead and mobilize engineering teams to deliver electronic and embedded products from concept to production. Ensure quality, cost, schedule and performance; align hardware, firmware, mechanical and manufacturing; promote DfM/DFT and reliability; drive engineering practice improvements, R&D transformation, talent development and stakeholder governance.

Lead cross-functional engineering teams to deliver hardware and firmware products from concept to production. Ensure quality, cost, schedule, and technical performance; drive DFM/DFT and reliability practices; evolve engineering processes; coach and develop talent; manage technical risks and stakeholder alignment; support organizational transformation and continuous improvement.

Own DACH sales targets, manage existing accounts, grow channel partnerships, maintain CRM, deliver pre-sales training, represent Reconeyez at trade shows, and travel ~50% across the region.

Territory-based B2B sales role for the DACH region focused on growing dealer, distributor, and specialty retailer relationships in the hunting/outdoor market. Responsibilities include prospecting and onboarding accounts, account management, in-store support and merchandising, market intelligence, trade show representation, forecasting, and CRM pipeline management.

Maintain and improve Reconeyez platform reliability: monitor infrastructure, respond to incidents on an on-call rota, diagnose and resolve issues, build automation and IaC, manage containerized services, configure network services, improve observability (Grafana/Prometheus/OpenTelemetry), monitor PostgreSQL and security, and build developer-facing platform tooling.

Lead and deliver EMEA sales growth for Defendec: own sales targets, manage and grow accounts, identify new opportunities, maintain CRM, support trade shows, act as customer advocate, and travel ~50% across EMEA.