Teams at VOSKER

Supervise customer experience teams across chat, social media, online communities, and traditional support channels. Lead staffing, coaching, training, quality assurance, knowledge management, escalations, crisis response, and continuous improvement. Monitor service, productivity, quality, satisfaction, and resolution KPIs; use customer feedback and operational data to recommend actions. Collaborate cross-functionally to resolve customer issues and improve products, services, workflows, CRM tools, and support processes across North American and European markets.

Lead Scrum delivery teams by facilitating Agile events, coaching teams toward autonomy, tracking delivery metrics, managing risks and dependencies, removing obstacles, and improving predictability. The role coordinates Product Owners, technical teams, and business stakeholders while contributing to initiative planning and broader Agile practice improvement across the IT department.

Le Responsable Agile agit comme Scrum Master pour maximiser la valeur livrée, améliorer la prévisibilité et renforcer l’autonomie des équipes. Il suit les métriques de livraison, identifie les risques, élimine les obstacles, anime les événements Scrum et accompagne l’amélioration continue. Il coordonne les dépendances entre les équipes Data, AI, DevOps, backend et produit, tout en facilitant la collaboration entre les équipes techniques et les parties prenantes d’affaires.