Jobs at Volunteers of America Chesapeake & Carolinas

Leads operational health, compliance, quality assurance, risk management, and continuous improvement across human services programs in the Carolinas. Oversees audits, accreditation processes, corrective action plans, regulatory requirements, operational manuals, program launches, data analysis, staff training, and stakeholder collaboration. Supports the SSVF program and regional leadership while ensuring services meet contractual, funding, and organizational standards.

Directs federal and managed-care revenue cycle operations, including eligibility, authorizations, credentialing, Medicaid billing, collections, denials, appeals, reconciliations, reporting, audits, and compliance. Supervises billing and credentialing staff, ensures EHR and payer-regulatory accuracy, resolves rejected claims, monitors accounts receivable, and trains personnel on billing procedures. The role partners with finance, compliance, program leadership, and external agencies to maximize reimbursement and maintain regulatory compliance.

Serves as the front-office point of contact for visitors, callers, employees, vendors, and stakeholders. Handles reception, telephone routing, mail and deliveries, document preparation, filing, meeting scheduling, office supplies, records, vendor coordination, maintenance requests, and general administrative support. Maintains a professional, organized, confidential, and welcoming office environment while supporting daily operations.

Coordinates marketing and communications activities supporting fundraising, programs, donor engagement, events, and community visibility. Manages newsletters, social media, website content, marketing collateral, media outreach, consumer stories, press releases, and communications reporting. Collaborates with vendors and program staff, supports event logistics, and occasionally captures video and photography. Requires strong writing, editing, organizational, interpersonal, and digital content skills, with occasional travel to interview consumers and staff.

Provides housing-focused case management for homeless and at-risk clients through coordinated entry and diversion services. Conducts intake assessments, identifies housing alternatives, coordinates referrals and inspections, supports subsidy applications, resolves tenancy issues, authorizes payments, maintains HMIS records, and collaborates with government and community agencies. May transport clients and provide follow-up to help secure housing and promote long-term stability.

Monitors the safety, security, residents, and daily operations of a medical respite home. Responsibilities include crisis response, conflict de-escalation, resident and guest sign-in, headcounts, room and safety inspections, inventory tracking, phone coverage, incident documentation, and enforcing program rules. The role also supports staff, conducts safety drills, and may transport residents or supplies.

Provides case management and wraparound support to veteran households experiencing homelessness or housing instability. Responsibilities include outreach, eligibility screening, comprehensive assessments, service planning, housing coordination, advocacy, referrals, temporary financial assistance documentation, progress monitoring, and reporting in HMIS. The role collaborates with VA and community partners to support rapid rehousing, housing stability, employment, benefits, family well-being, and independence. Travel to housing sites and regional service locations is required.

Provides case management and wraparound support to veteran households through outreach, eligibility screening, housing assessments, service planning, referrals, advocacy, and follow-up. Coordinates with the VA and community partners to support rapid rehousing, housing stability, employment, benefits, and family well-being. Maintains participant documentation, financial assistance records, reassessments, HMIS reporting, and required meetings. Travel to housing sites and community locations is required.

Provides case management, outreach, eligibility screening, housing assessments, service planning, advocacy, and wraparound support for veteran households experiencing homelessness or housing instability. Coordinates with the VA and community partners, arranges housing and financial assistance, monitors client progress, documents services in HMIS, and supports rapid rehousing, employment, benefits, family stability, and housing retention.

Coordinate and oversee clinical services for residents with intellectual/developmental disabilities, including person-centered plans, medical appointments, assessments, admissions, behavioral supports, staff training, protocol development, data quality, and supervision of Residential Coordinators. Maintain 24/7 responsibility for assigned homes and ensure compliance with organizational policies and state licensing.

Provide case management, outreach, intake/eligibility screening, housing assessments, and Family Service Plans for veteran households. Coordinate with VA and community partners, arrange wraparound services and temporary financial assistance, complete HMIS reporting, monitor housing stability, and travel regionally to support clients.

Provide case management and outreach for veterans experiencing or at risk of homelessness. Screen for eligibility, complete assessments, develop family service plans, coordinate housing and wraparound services with VA and community partners, document in HMIS, and travel regionally to support placement, stabilization and follow-up.

Provide case management, outreach, eligibility screening, housing and wraparound supports for veteran households in SSVF program. Coordinate with VA and community partners, complete HMIS reporting, arrange temporary financial assistance, monitor client progress, and support transition to or maintenance of permanent housing.

Lead regional fundraising across MD, DC, and VA, managing major gifts, corporate and foundation partnerships, grants, and events. Supervise and mentor development staff, cultivate and steward a portfolio of major donors, oversee donor data practices in Raiser's Edge NXT, collaborate with marketing and program teams, and drive regional revenue goals with up to 50% travel.

Provide outreach, intake, eligibility screening, assessments, and case management to veteran households for rapid re-housing and homelessness prevention. Coordinate services with VA and community partners, develop Family Service Plans, arrange wraparound supports, document in HMIS, monitor progress, and ensure appropriate use of temporary financial assistance.

Provide intake, assessment, case management, advocacy and housing support for veteran households. Coordinate outreach, verify eligibility, develop Family Services Plans, connect clients to VA and community resources, complete HMIS reporting, monitor housing stability and administer temporary financial assistance as needed.

Provide community-based case management and support to adults (caseload ~40). Develop individualized service plans, deliver skills training, crisis intervention, coordinate referrals and transportation, document billable activities, attend treatment team meetings, and meet productivity targets.