Teams at Volunteers of America Chesapeake & Carolinas

Leads operational health, compliance, quality assurance, risk management, and continuous improvement across human services programs in the Carolinas. Oversees audits, accreditation processes, corrective action plans, regulatory requirements, operational manuals, program launches, data analysis, staff training, and stakeholder collaboration. Supports the SSVF program and regional leadership while ensuring services meet contractual, funding, and organizational standards.

Serves as the front-office point of contact for visitors, callers, employees, vendors, and stakeholders. Handles reception, telephone routing, mail and deliveries, document preparation, filing, meeting scheduling, office supplies, records, vendor coordination, maintenance requests, and general administrative support. Maintains a professional, organized, confidential, and welcoming office environment while supporting daily operations.

Coordinates marketing and communications activities supporting fundraising, programs, donor engagement, events, and community visibility. Manages newsletters, social media, website content, marketing collateral, media outreach, consumer stories, press releases, and communications reporting. Collaborates with vendors and program staff, supports event logistics, and occasionally captures video and photography. Requires strong writing, editing, organizational, interpersonal, and digital content skills, with occasional travel to interview consumers and staff.