Teams at Volunteers of America Chesapeake & Carolinas

Serves as the front-office point of contact for visitors, callers, employees, vendors, and stakeholders. Handles reception, telephone routing, mail and deliveries, document preparation, filing, meeting scheduling, office supplies, records, vendor coordination, maintenance requests, and general administrative support. Maintains a professional, organized, confidential, and welcoming office environment while supporting daily operations.

Provides case management and wraparound support to veteran households experiencing homelessness or housing instability. Responsibilities include outreach, eligibility screening, comprehensive assessments, service planning, housing coordination, advocacy, referrals, temporary financial assistance documentation, progress monitoring, and reporting in HMIS. The role collaborates with VA and community partners to support rapid rehousing, housing stability, employment, benefits, family well-being, and independence. Travel to housing sites and regional service locations is required.

Provides case management and wraparound support to veteran households through outreach, eligibility screening, housing assessments, service planning, referrals, advocacy, and follow-up. Coordinates with the VA and community partners to support rapid rehousing, housing stability, employment, benefits, and family well-being. Maintains participant documentation, financial assistance records, reassessments, HMIS reporting, and required meetings. Travel to housing sites and community locations is required.