Jobs at Vocus

Leads B2C digital sales strategy and revenue delivery across web, app, live chat, and self-service channels. Owns digital sales targets, conversion optimization, experimentation, analytics, personalization, SEO and AI-driven discovery initiatives. Partners with Marketing, Product, Technology, Finance, and Operations to improve customer journeys and embed digital sales priorities into roadmaps. Builds voice-of-customer research capabilities, manages external partners, and leads a team of two through coaching and performance development.

Leads Vocus’s AI Science team and owns predictive modeling, optimization, experimentation, and generative AI evaluation. The role ensures evidence-based model selection, data quality, measurable business value, and benefits validation. It also supports executives as an AI Chief of Staff by improving AI proficiency and adoption. Strong applied ML, statistics, experimentation, Python, SQL, leadership, and communication skills are required.

Leads Vocus’s AI Technical Solutions team, building in-house AI engineering and science capabilities and delivering secure, evaluated, reusable, production-grade AI solutions. Responsibilities include designing agentic platforms and enterprise AI architecture, establishing engineering and AI control standards, managing reusable components, developing talent pipelines, and delivering measurable commercial value. Requires deep software or ML engineering expertise, enterprise-scale LLM or ML production experience, AWS knowledge, and understanding of security, privacy, and controls for critical infrastructure.

Lead the enterprise AI portfolio, including program planning, product management standards, delivery coordination, risk and dependency management, adoption, and benefits tracking. Own the AI catalogue and oversee solutions from concept through optimization. Coordinate cross-functional teams, resolve blockers, and provide executive and Board reporting on progress, value, and risk.

Leads enterprise AI opportunity discovery, prioritization, process redesign, and value-case development. Partners with Finance and executive stakeholders to build a measurable portfolio of AI initiatives, facilitate transformation workshops, and ensure solutions reinvent work rather than simply automate it. The role also leads and develops the AI Transformation team while applying commercial modeling, EBITDA business cases, and practical knowledge of generative and agentic AI.

Own and govern Incident, Problem, and Change Management processes across a complex telecommunications and technology environment. Lead major incident responses, coordinate technical teams, conduct root cause analysis, drive permanent resolutions, facilitate Change Advisory Board meetings, assess change risks, communicate with stakeholders, and deliver ITIL-aligned continuous improvement. The role also provides reporting, coaching, process governance, and on-call support for major service disruptions.

The Capital Planning Analyst manages capex reporting, depreciation and amortization outputs, forecasts, budgets, P&L reviews, management reporting, and board presentations. The role supports FP&A, business cases, M&A integration reporting, financial consolidation, stakeholder decision-making, and process improvements. It also contributes to Adaptive Insights consolidation and BI reporting implementation.

Manage customer success across assigned accounts by driving adoption, retention, renewals, expansion, health monitoring, and value realization. Develop lifecycle communications, education programs, success plans, and churn mitigation strategies. Coordinate with sales, care, assurance, delivery, marketing, and product teams to optimize service delivery, manage customer changes and migrations, gather feedback, and govern service outcomes. The role requires Australian citizenship and eligibility for NV1 AGSVA clearance.

Designs end-to-end fibre network routes, capacity upgrades, cost estimates, technical documentation, and buildable network solutions. Supports construction, preventative maintenance, restoration, compliance, stakeholder coordination, and continuous improvement. The role requires expertise in aerial and underground fibre architecture, GIS/CAD records, route optimization, network lifecycle management, and commercial estimation while meeting engineering, safety, regulatory, KPI, and project delivery requirements.

Designs and leads customer SD-WAN implementations for managed network services. Responsibilities include gathering requirements, producing low-level designs, leading technical workshops, configuring network and security platforms, managing deployments, resolving escalations, and supporting delivery teams. The role serves as a subject matter expert for Fortinet SD-WAN and Cisco Meraki, develops implementation standards and automation practices, and drives continuous improvement across customer onboarding and service activation.

Drives national new-business growth across SMB accounts by prospecting, qualifying, presenting, negotiating, and closing telecommunications solutions. Builds and manages the sales pipeline, maintains CRM forecasts, coordinates internal presales, product, finance, and delivery teams, and ensures effective customer handover to onboarding and account management. The role requires B2B business development experience, strong consultative selling and negotiation skills, commercial acumen, and a track record of meeting revenue targets.

Provides practical legal, regulatory, and commercial support by reviewing, drafting, advising on, and negotiating customer, supplier, and operational contracts. The role manages legal matters, identifies and escalates risks, partners with cross-functional teams, and develops guidance for recurring legal issues. Candidates must be qualified lawyers with 2–5 years of post-qualification experience and strong drafting, negotiation, communication, commercial judgment, and matter-management skills.