Jobs at Viv Technologies

Own concurrent B2B software implementations from kickoff through configuration, data migration, training, go-live, and Support transition. Responsibilities include project planning, workflow discovery, system configuration, integration coordination, data validation, stakeholder communication, end-user training, adoption monitoring, and identifying product or process improvements. The role requires strong project management, facilitation, communication, software configuration, and data skills, with healthcare implementation experience considered an asset.

Build and maintain end-to-end functionality for a home care management platform using React, Node.js, and MongoDB. Collaborate with product, QA, and developers in an agile environment to scope, review, test, and ship features. Resolve production issues, improve system stability and performance, and maintain clean code. Features include scheduling, client management, and caregiver management.

Leads manual quality assurance for web and native mobile applications. Responsibilities include understanding requirements, creating test plans and cases, executing functional, integration, exploratory, and ad hoc tests, logging and investigating defects, analyzing results, and collaborating with developers and Scrum stakeholders to ensure comprehensive coverage and timely product releases.

Own relationships with large enterprise clients, serving as the primary contact and executive relationship lead. Responsibilities include account planning, business reviews, stakeholder alignment, monitoring account health, coordinating service issues, routing requests, tracking commitments, and ensuring timely resolution. The role requires strong customer success, communication, organization, judgment, and cross-functional collaboration. Periodic in-office work is required for candidates in or near the Greater Toronto Area.

Investigate, reproduce, and diagnose customer-reported issues for a home care software platform. Own support cases from initial communication through resolution while meeting SLAs, debug customer integrations, provide technical guidance, collaborate with engineers and cross-functional teams, escalate complex issues, and share product improvement feedback.