About Viv Technologies
At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.
We believe technology should feel human. That’s why we’re looking for a personable and patient Implementation Consultant who’s passionate about helping people learn and succeed.
About the Role
As an Implementation Consultant, you will own a portfolio of customer implementations from post-sale kickoff through configuration, training, data migration, go-live, and transition to Support. Our customers are multi-site home care operators, and each implementation is a substantial project involving multiple stakeholders, competing priorities, and live operations that must continue uninterrupted through the transition.
This role sits between project management, consulting, and training. On any given day, you might be mapping an agency's scheduling and billing workflows to Viv, configuring their environment, coordinating a data migration, running a virtual training session, or walking a stakeholder through go-live readiness. The strongest candidates combine disciplined project management with genuine attentiveness to the people they're training and supporting.
This role is based in Toronto. Candidates should reside in or be within easy reach of the GTA, as periodic in-office collaboration is required.
What You’ll Do
- Lead concurrent customer implementations from kickoff to go-live, owning the timeline, milestones, risks, and stakeholder communication for each.
- Run discovery and workflow-mapping sessions to understand how each agency operates, then translate that into Viv configuration decisions.
- Configure customer environments and integrations.
- Coordinate data migration, scoping what moves, validating what arrived, and catching problems before the customer does.
- Design and deliver training for end users, adapted to audiences that range from tech-fluent to tech-reluctant.
- Drive adoption after go-live: monitor usage and hand off a healthy account to Support and Customer Success.
- Feed what you learn back into the company. Implementation friction is our best source of product and process improvement!
What You Bring
- 2 years of experience implementing customers onto B2B software, with at least 1 year of that owning implementations end to end.
- Demonstrated project management of concurrent customer projects. You can speak to how you run kickoffs, keep timelines honest, and escalate risk.
- Comfort with software configuration and data. You should be at ease setting up a system against business rules, validating data, and learning a complex platform deeply.
- Excellent facilitation and training skills, especially with non-technical, operationally busy audiences.
- Clear, proactive written communication. Your status updates keep customers calm and projects moving.
- Implementation experience in healthcare or another regulated industry is an asset but not required.
What We Offer
- Competitive salary and benefits.
- A supportive, people-first culture that values balance, empathy, and teamwork.
- Opportunities to grow your skills and make a meaningful impact on the home care community.
- Work with a passionate, mission-driven team where your ideas are valued, and your voice is heard.
If you’re a natural teacher, love helping others, and get excited about making technology feel simple and empowering, we’d love to hear from you!
We embrace the uniqueness and perspectives of the community of people who work here and the clients for whom we care. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.
Artificial intelligence is used to screen and assess applicants.
We welcome candidates with disabilities. Related questions/requests may be sent to [email protected].
Skills Required
- At least 2 years of experience implementing customers onto B2B software
- At least 1 year owning customer implementations end to end
- Experience managing concurrent customer projects
- Project management experience, including kickoffs, timelines, and risk escalation
- Comfort with software configuration and data validation
- Excellent facilitation and training skills for non-technical audiences
- Clear and proactive written communication skills
- Implementation experience in healthcare or another regulated industry
- Residence in or easy access to the Greater Toronto Area for periodic in-office collaboration
What We Do
Viv Technologies (formerly Mavencare) is a health technology innovator driving digital transformation with a home care software platform built for multi-site enterprises. With industry-exclusive technology, Viv creates greater efficiencies for home care operators and their teams. Together, we help operators, caregivers, clinicians, and families provide better care so more people can age safely in the comfort of their homes.
