Jobs at Vitu

Provides Tier 1 customer support through phone, email, chat, inbound calls, and ticketing systems. Resolves standard account, billing, configuration, fulfillment, and technical issues; documents interactions and escalates complex cases. Uses security procedures to verify customer records, collaborates across teams, follows up on resolutions, and may train customers. Requires strong communication, active listening, multitasking, and problem-solving skills, with customer support experience preferred.

Monitors and investigates security alerts, threats, vulnerabilities, cloud misconfigurations, endpoint activity, and incidents. Supports incident response, CrowdStrike Falcon and Wiz administration, vulnerability remediation, access reviews, compliance activities, risk assessments, and security awareness initiatives. Collaborates with IT, cloud, infrastructure, application, and business teams to improve enterprise security posture and validate remediation efforts.

Provides Tier 1 and Tier 2 customer support through phone, email, chat, and ticketing systems. Resolves configuration, billing, account, technical, and DMV-related issues; documents interactions; protects customer information; and escalates complex problems. The role also supports customer training, cross-team resolution, and special projects. Requires automotive registration or technology experience, strong communication and problem-solving skills, CRM familiarity, and flexible weekend or overtime availability.

Supervises a high-volume title auditing team responsible for vehicle title execution, lien satisfactions, notarization, documentation, and compliance with state and county requirements. Allocates work, monitors performance, coaches and trains employees, supports hiring, resolves issues, maintains service levels, and ensures accurate processing. The role uses proprietary software for research and data entry, operates onsite on a swing shift, and may require overtime, weekends, or holidays.

Build and maintain dealership client relationships, train personnel on Vitu and DMV processes, provide customer and DMV support, conduct compliance audits, monitor dealer errors and licenses, verify DMV fee calculations in dealer management systems, and deliver fee training. The role requires knowledge of vehicle registration documents, DMV regulations, EVR e-filing, accounting reconciliation, browser configuration, and office software. Travel up to 150 miles is required.

Processes vehicle title and registration transactions through the VITU Portal, verifies paperwork against DMV policies, audits documents, and communicates errors or missing information to dealerships and the DMV. Provides phone and online chat support, accesses customer data to print required documents, and resolves audit-related questions. Requires attention to detail, organization, punctuality, communication skills, and adaptability in a fast-paced environment.

Entry-level specialist responsible for retrieving, sorting, validating, organizing, and storing vehicle title and perfecting documents in a secure vault. The role requires accurate and timely document handling, adherence to procedures and compliance requirements, collaboration with internal teams, and maintaining workflow between departments. The position is onsite, requires standing, stairs or step-ladders, flexible scheduling, and occasional mandatory overtime.

Develops, tests, supports, and maintains scalable web applications and software components across front-end and back-end technology stacks. Partners with Product Management to design solutions, contributes to Agile planning and architecture, troubleshoots deployed products, reduces technical debt, and provides technical guidance to less experienced engineers.

Develop and support software applications, REST and ASP.NET web services, distributed systems, data integrations, and storage solutions. Analyze requirements, optimize performance, resolve application issues, implement security and data protection, and collaborate with product, business, and QA teams. The role includes technical documentation, quality reviews, managing competing priorities, and mentoring less experienced developers.

Processes vehicle title and registration transactions through the Vitu portal, audits paperwork for DMV compliance, reconciles documentation, and communicates with dealerships and the DMV. Provides phone and online chat support, resolves missing or incorrect documents, prints customer records, tracks deadlines, and helps move transactions from dealerships to the DMV and end customers.

Processes and manages vehicle title and lending documents in secured areas. Responsibilities include sorting, scanning, batching, filing, retrieving, validating, signing, and releasing documents while following procedures and compliance requirements. The role requires accuracy, organization, timely completion, teamwork, flexible scheduling, and occasional mandatory overtime. Work involves repetitive production tasks, prolonged sitting and screen exposure, variable shifts, and lifting or pushing up to 35 pounds.

Leads national B2B sales for lender-focused automotive transaction solutions. Responsibilities include prospecting banks, credit unions, finance companies, and servicing organizations; conducting workflow discovery and product demonstrations; negotiating contracts; closing new business; supporting implementation handoffs; growing account adoption and transaction volume; maintaining CRM records and forecasts; and representing the company at industry events. Requires experience in both automotive lending and dealership operations, strong consultative selling skills, and frequent U.S. travel.

Manages dealership and TSA client relationships, provides virtual training and customer support, monitors compliance and error rates, conducts audits, resolves complex MVA issues, and verifies DMV fee calculations in dealer management systems. The role advocates for clients, recommends process improvements, supports EVR procedures, and maintains effective communication with dealership personnel and executives.

Supports company-wide learning and development programs by coordinating training logistics, creating and updating instructional materials and eLearning content, delivering virtual and instructor-led training, administering LMS content, tracking participation and effectiveness, analyzing feedback, maintaining dashboards, and partnering with HR and subject matter experts on employee development initiatives.

Manages high-touch relationships and operational support for assigned clients. Coordinates with operations, product, implementation, and other teams; handles escalations, service updates, satisfaction monitoring, process improvements, action plans, root-cause analyses, invoice reviews, service requests, agreements, and client meetings. Requires 10% travel and flexibility for on-call, weekend, and holiday work.

Reviews vehicle title and registration paperwork against DMV policies and company procedures. Provides document-handling support, communicates audit findings and resolutions to customers and agencies, meets service-level timelines, monitors performance indicators, and identifies process improvements. The role requires strong attention to detail, communication, computer proficiency, organization, and the ability to work independently or collaboratively in an onsite environment.

Owns operational relationships for assigned clients, serving as the primary point of contact for escalations, service updates, process improvements, and issue resolution. Coordinates with operations, product, implementation, and other teams to meet client needs and service-level commitments. Reviews invoices, agreements, quality data, and enhancement requests; facilitates client meetings; manages action plans and root-cause analyses; and ensures accurate documentation, reporting, and customer satisfaction.

Processes high-volume vehicle title documents within document management and release services groups. Responsibilities include receiving, sorting, scanning, batching, filing, validating, researching, releasing, and shipping documents while maintaining accuracy, compliance, and service levels. The role uses proprietary software for research and data entry, collaborates across departments, and may require flexible scheduling, overtime, and occasional weekend or holiday work.

Processes vehicle titles and lien satisfactions while ensuring notarization, state and county compliance, document accuracy, and service-level performance. Responsibilities include high-volume data entry, document research, problem resolution, shipping, collaboration, and adherence to established procedures. The role is fast-paced and repetitive, with occasional overtime, evening, holiday, or weekend work. Candidates need a high school diploma or GED, office software proficiency, strong communication and organization skills, and the ability to lift or push up to 35 pounds.

Build and maintain dealership client relationships, train personnel on Vitu, provide DMV and platform support, conduct compliance audits, monitor dealer errors and licenses, resolve complex DMV issues, verify fee calculations in dealer management systems, and deliver DMV fee training. The role requires expertise in vehicle title and registration documents, EVR e-filing, DMV regulations, accounting reconciliation, and dealership processes.