Jobs at Vitu

Build and maintain relationships with automotive dealership clients across Central Arkansas. Provide training, consultation, troubleshooting, customer support, regulatory guidance, reporting, utilization reviews, and compliance assistance for vehicle titling and registration services. The role requires independent work, executive communication, frequent local travel, after-hours support rotation, and use of dealership management systems and office software.

Processes vehicle title and registration transactions through the Vitu portal, audits paperwork for DMV compliance, reconciles documentation, and communicates with dealerships and the DMV. Provides phone and online chat support, resolves missing or incorrect documents, prints customer records, tracks deadlines, and helps move transactions from dealerships to the DMV and end customers.

Audits in-state and out-of-state vehicle title and registration paperwork against DMV policies and company procedures. Reviews electronically filed documents, identifies errors or missing information, communicates with clients and DMV personnel, provides processing guidance, and meets audit timelines. Requires strong attention to detail, organization, communication, independent work skills, DMV title-processing knowledge, EVR experience, and a clean driving record.

Designs and develops instructor-led, virtual, self-study, and eLearning training focused on business development, product knowledge, processes, and tools. Partners with leaders, trainers, and subject-matter experts to assess learning needs, define objectives, create instructional materials, develop interactive content, manage design projects, conduct end-user testing, and transition content to delivery using ADDIE or SAM methodologies.

Develops and maintains scalable software applications across multiple platforms. Responsibilities include participating in Agile planning, designing solutions, writing code and automated tests, troubleshooting, supporting deployed applications, reducing technical debt, and guiding less experienced engineers. Requires experience with web and backend technologies, SQL Server, software architecture, application lifecycle methodologies, and end-to-end product development. AWS and AI-driven development experience are preferred.

Build and maintain dealership client relationships across Pennsylvania. Train dealership personnel on Vitu, DMV paperwork, fee processing, and compliance procedures; conduct audits and webinars; provide phone, chat, and email support; resolve complex DMV issues; monitor dealer errors, licenses, and user access; and advocate for client improvements. The role requires independent work, executive communication, and travel up to 150 miles using a company-provided vehicle.

Processes and manages vehicle title and lending documents in secured areas. Responsibilities include sorting, scanning, batching, filing, retrieving, validating, signing, and releasing documents while following procedures and compliance requirements. The role requires accuracy, organization, timely completion, teamwork, flexible scheduling, and occasional mandatory overtime. Work involves repetitive production tasks, prolonged sitting and screen exposure, variable shifts, and lifting or pushing up to 35 pounds.

Reviews electronically filed vehicle registration and title documents against DMV policies and company procedures. Audits high volumes of transactions, verifies accuracy and completeness, identifies prohibited or erroneous submissions, issues error notices, contacts clients for corrections, organizes paperwork, reprints documents, and manages completed audit bundles. The role requires DMV registration knowledge, strong attention to detail, organization, communication, and the ability to handle changing priorities.

Leads national B2B sales for lender-focused automotive transaction solutions. Responsibilities include prospecting banks, credit unions, finance companies, and servicing organizations; conducting workflow discovery and product demonstrations; negotiating contracts; closing new business; supporting implementation handoffs; growing account adoption and transaction volume; maintaining CRM records and forecasts; and representing the company at industry events. Requires experience in both automotive lending and dealership operations, strong consultative selling skills, and frequent U.S. travel.

Manages dealership and TSA client relationships, provides virtual training and customer support, monitors compliance and error rates, conducts audits, resolves complex MVA issues, and verifies DMV fee calculations in dealer management systems. The role advocates for clients, recommends process improvements, supports EVR procedures, and maintains effective communication with dealership personnel and executives.

Provides Tier 1 customer support through phone, email, chat, inbound calls, and ticketing systems. Resolves standard account, billing, configuration, fulfillment, and technical issues; documents interactions and solutions; uses security processes to verify customer information; escalates complex issues; and follows up to ensure resolution. May train customers on company solutions and collaborate across teams to improve the customer experience.

Manages high-touch relationships and operational support for assigned clients. Coordinates with operations, product, implementation, and other teams; handles escalations, service updates, satisfaction monitoring, process improvements, action plans, root-cause analyses, invoice reviews, service requests, agreements, and client meetings. Requires 10% travel and flexibility for on-call, weekend, and holiday work.

Supports company-wide learning and development programs by coordinating training logistics, creating and updating instructional materials and eLearning content, delivering virtual and instructor-led training, administering LMS content, tracking participation and effectiveness, analyzing feedback, maintaining dashboards, and partnering with HR and subject matter experts on employee development initiatives.

Reviews vehicle title and registration paperwork against DMV policies and company procedures. Provides document-handling support, communicates audit findings and resolutions to customers and agencies, meets service-level timelines, monitors performance indicators, and identifies process improvements. The role requires strong attention to detail, communication, computer proficiency, organization, and the ability to work independently or collaboratively in an onsite environment.

Owns operational relationships for assigned clients, serving as the primary point of contact for escalations, service updates, process improvements, and issue resolution. Coordinates with operations, product, implementation, and other teams to meet client needs and service-level commitments. Reviews invoices, agreements, quality data, and enhancement requests; facilitates client meetings; manages action plans and root-cause analyses; and ensures accurate documentation, reporting, and customer satisfaction.

Processes lender collateral documents and resolves title-related discrepancies according to established procedures and compliance requirements. Responsibilities include sorting and imaging lender packets in a secure room, maintaining accurate document flow, escalating discrepancies, supporting maintenance actions, and issuing lender agreements. The role involves repetitive, high-volume production work, collaboration across departments, flexible scheduling, and occasional mandatory overtime.

Build and maintain relationships with North Carolina dealership clients, provide training and consultation on vehicle titling and registration, resolve issues, support customers, analyze utilization and financial reports, ensure regulatory compliance, and perform delegated administrative duties. The role requires strong communication, troubleshooting, writing, computer, state-regulation, and client-service skills, along with a valid driver’s license and clean driving record.

Develops and sells Vitu products and services to new prospects, builds client relationships, recommends solutions, and manages accounts. Installs and trains clients on the Vitu platform, provides ongoing support and technical information, prepares proposals, maintains sales records in NetSuite, and identifies product improvements. The role requires business-to-business sales experience, strong communication and organizational skills, a valid driver’s license, a clean driving record, and travel up to 100 miles.

Processes high-volume vehicle title documents within document management and release services groups. Responsibilities include receiving, sorting, scanning, batching, filing, validating, researching, releasing, and shipping documents while maintaining accuracy, compliance, and service levels. The role uses proprietary software for research and data entry, collaborates across departments, and may require flexible scheduling, overtime, and occasional weekend or holiday work.

Manages customer and DMV contracts, business rules, regulatory requirements, account maintenance, audits, databases, agency relationships, compliance-related financial issues, client communication, and system testing for new products and features.