Jobs at Vitalize

Own workforce management, HCM, and payroll solutioning across sales, implementation, and post-launch support. Lead enterprise discovery, integration readiness, payroll validation, troubleshooting, and complex customer deployments involving UKG, Workday, and related systems. Build reusable playbooks, documentation, training, and scalable capabilities while translating recurring customer requirements into product and engineering priorities. The role establishes Vitalize’s Enterprise Solutions function and requires significant customer-site travel.

Lead clinical-data solutioning across sales, implementation, and post-launch support. Own EHR discovery, HL7 and FHIR integration planning, interface and security-team alignment, feed testing, census validation, and clinical-data readiness. Build reusable integration patterns, documentation, playbooks, and training while translating customer requirements into product priorities. Support expansion into patient flow and capacity management, including bed management, transfers, emergency department boarding, and discharge planning.

Own complex, multi-month deployments across health systems from planning through go-live. Manage timelines, dependencies, risks, stakeholder alignment, integrations, and change management while advising nursing, operations, finance, IT, and executive leaders. Develop repeatable deployment playbooks, improve launch processes, and partner with GTM, Customer Success, Product, Design, and Engineering to drive adoption, expansion, and customer outcomes.

Own complex, multi-month healthcare software deployments from planning through go-live. Partner with hospital executives, nursing, operations, IT, finance, HR, and other stakeholders to redesign workforce processes, manage risks, drive change adoption, and deliver integrations. Develop repeatable deployment playbooks, coordinate cross-functional teams, advise customers, and collaborate with Product, Design, Engineering, GTM, and Customer Success to improve implementations and expand product adoption.

Own product design from discovery through launch for complex, data-dense, AI-powered healthcare workflows. Partner with product and engineering, conduct customer research in hospitals, translate operational insights into intuitive experiences, shape AI interactions, evolve the design system, and contribute to design quality and team practices.

Build and evolve Vitalize’s brand across voice, creative direction, campaigns, events, executive presence, and external experiences. Develop brand systems and guidelines, create memorable campaigns for healthcare leaders, partner with founders and creative teams, and measure awareness, recognition, and engagement. This hands-on role requires strong storytelling, creative judgment, cross-functional collaboration, and the ability to build a distinctive brand from scratch while connecting brand efforts to business outcomes.

Build Vitalize’s demand generation engine from the ground up, creating qualified pipeline among enterprise health systems. Own campaigns across email, paid media, events, webinars, content, and account-based marketing; manage budgets; partner with Sales, Brand, and Product Marketing; measure funnel performance and ROI; experiment with channels and messaging; and establish scalable growth systems, processes, and playbooks.

Own Vitalize’s product positioning, messaging, market understanding, product launches, sales enablement, and customer value proof. Partner closely with Product, Sales, Customer Success, and Marketing to translate complex healthcare workforce and capacity solutions into compelling narratives. Research customers, competitors, and market dynamics; feed insights into product priorities; and measure the impact of messaging, launches, and enablement. This hands-on role requires strong writing, analytical thinking, customer curiosity, and comfort building processes from scratch.

Build and own Vitalize’s content marketing strategy and engine. Create customer stories, thought leadership, reports, guides, webinars, executive content, and multi-channel campaigns for healthcare leaders. Interview customers and internal experts, optimize content for SEO and AI discovery, measure engagement and pipeline influence, and develop scalable content systems. Collaborate closely with Marketing, Sales, Product, Customer Success, founders, and healthcare executives to build trust, generate demand, and support growth.

Leads Customer Success, Deployments, and Support for an enterprise healthcare software company. Owns customer retention, net revenue retention, adoption, ROI, delivery speed, executive relationships, and expansion. Builds scalable post-sales strategy, processes, leadership structure, and talent systems while partnering with Product, Engineering, and Growth. Requires extensive enterprise implementation experience, healthcare understanding, and 40–50% customer-site travel.

The Deployment Strategist will manage on-site operations within hospitals, leading rollouts and ensuring organizational change while demonstrating ROI to executives and bridging communication with product teams.

Owns the decision engine powering hospital staffing recommendations, alerts, and workflows. Designs systems balancing staffing rules, hospital policies, patient needs, and operational constraints. Builds explainable software that enables clinical leaders to trust, validate, or override recommendations. Collaborates with product, design, engineering, and healthcare customers to solve complex problems and improve automation using feedback, production data, and outcomes.

Build and own the decision engine powering hospital staffing recommendations, alerts, and workflows. Design systems that balance staffing rules, hospital policies, patient needs, and operational constraints. Partner with product, design, engineers, and clinical leaders to create understandable, trustworthy recommendations. Improve automation through customer feedback, production data, and real-world outcomes while defining the boundary between automation and human judgment.

Build and own the decision engine powering hospital staffing recommendations, alerts, and workflows. Design systems that balance staffing rules, hospital policies, patient needs, and operational constraints. Partner with product, design, engineers, and clinical leaders to create explainable, trustworthy automation. Improve the product through customer feedback, production data, and real-world outcomes while determining where automation should end and human judgment should remain.

Provide escalated technical support, troubleshoot complex user issues, analyze data and product logs, and collaborate with Engineering, Product, Operations, and Customer Experience teams. Drive improvements to CSAT, first response times, resolution rates, SLA compliance, documentation, self-service, support tooling, and AI-augmented support operations. Identify root causes, prevent recurring issues, and translate customer feedback into product and process improvements.

As a Senior Product Engineer, you'll develop the internal platform for deploying health systems, reducing manual configuration and enabling self-service setups to enhance deployment efficiency.

You will manage executive relationships with key enterprise customers, focusing on ROI, renewals, and expansions while also building a scalable customer health system.

Build and lead Vitalize's marketing function end-to-end: define strategy, generate enterprise pipeline, align with Sales, drive product positioning and launches, convert customer outcomes into advocacy, hire and develop the marketing team, and scale systems and processes to make marketing a primary growth engine.