Jobs at VitalEdge Technologies

Leads complex enterprise technology initiatives, including ERP implementations, BI, data analytics, AI, and systems integration projects. Manages planning, scope, timelines, resources, budgets, risks, dependencies, stakeholder communications, executive reporting, and cross-functional delivery across Product, Engineering, Data, and business teams. Drives process improvements and ensures projects meet business objectives, customer outcomes, and delivery commitments.

Lead end-to-end implementation and management of an AI Technician Assist platform for heavy equipment service operations. Responsibilities include ERP and data integration, AI output validation, technician workflow design, pilot rollouts, training, change management, adoption tracking, and stakeholder communication. The role bridges AI product teams, ERP service data, and field and shop technician workflows to improve diagnostic accuracy, repair efficiency, first-time-fix rates, and platform adoption.

Deploys and manages Microsoft Azure infrastructure, including virtual machines, storage, networking, backups, and Azure Virtual Desktop. Automates cloud operations using ARM templates, Terraform, and PowerShell; monitors performance, reliability, and costs; administers Windows Server and Active Directory; integrates Azure AD with on-premises environments; and implements identity, access management, security, and compliance controls.

Manage and optimize enterprise SQL Server environments across production and non-production systems. Responsibilities include performance tuning, backup and recovery, high availability and disaster recovery, security, automation, Azure SQL support, monitoring, incident response, root-cause analysis, and production on-call support. Collaborate with development, infrastructure, and security teams on deployments, changes, and compliance.

Provide functional support for Finance and Accounting modules within the e-Emphasys ERP system. Manage customer issues, tickets, SLAs, troubleshooting, escalations, documentation, KPI reporting, and coordination with Product, QA, technical, and customer teams. Support dealership processes including purchasing, sales, inventory, receivables, payables, invoicing, taxation, bank reconciliation, and financial reporting. Provide user training and work rotational 24x7 shifts.

Leads customer implementations of ERP, dealer management, and rental software. Responsibilities include business process analysis, solution configuration, data migration, testing, training, change management, go-live support, and post-implementation stabilization. Builds customer relationships, manages implementation workstreams, collaborates with project and product teams, and supports successful adoption and process improvement. Travel throughout Australia and New Zealand is required.

Build and deploy practical AI solutions for internal business workflows. Responsibilities include developing AI agents, multi-agent systems, RAG pipelines, MCP integrations, APIs, evals, monitoring, documentation, and production components. Collaborate with senior engineers, functional leaders, and subject-matter experts to translate business needs into reliable technical solutions, support deployments, incorporate user feedback, and create reusable engineering capabilities.

Lead customers through ERP, dealer management, and rental software implementations from discovery through go-live and stabilization. Responsibilities include analyzing business processes, recommending configurations, supporting data migration and testing, delivering training, facilitating change management, managing implementation workstreams, and building customer relationships. The role collaborates with project managers, product, development, support, and customer success teams while supporting adoption, customer satisfaction, and continuous improvement.

The Senior Finance Planning Analyst analyzes financial and operational data, develops dashboards and self-service reporting, supports budgeting and forecasting, and provides financial modeling and variance analysis. The role partners with Accounting, Sales Operations, HR, IT, BI, and Data Engineering teams to integrate ERP and business-system data, improve FP&A tools, automate reporting, and deliver actionable insights to leadership.

Provides functional support for ERP finance applications, owns customer incidents, troubleshoots issues, prioritizes support cases, and meets SLA and KPI targets. Partners with global product and technology teams, gathers customization and integration requirements, monitors support queues, assists support colleagues, and serves key customer accounts. The role requires finance expertise, strong communication, ERP implementation or support experience, scheduled support shifts, Australia time-zone availability, work on Indian holidays, and onsite travel to Australia.