Jobs at VisibleThread

Leads DevOps, cloud operations, software support, secure SDLC, CI/CD, compliance, and production releases across commercial AWS, AWS GovCloud, on-premise, private-cloud, and air-gapped environments. Owns FedRAMP and NIST compliance, incident response, observability, vulnerability management, customer escalations, and technical guidance. Builds remote DevOps and Support teams while advising strategic customers and reporting to the CEO.

Own relationships with a portfolio of enterprise customers, managing over $1M in ARR across 30+ accounts. Responsibilities include onboarding and training users, driving product adoption, demonstrating measurable business outcomes, resolving customer issues, coordinating with product and support teams, and identifying renewal and upsell opportunities. The role requires strong communication, program and change management skills, AI familiarity, technological proficiency, and customer success or SaaS experience.

Manage a portfolio of enterprise government-contractor customers, drive onboarding, adoption, and value realization of VisibleThread, resolve issues with product/support teams, and identify renewal and upsell opportunities to grow ARR.