Jobs at Virgin Voyages

Lead procurement and logistics for marine and technical operations, developing strategies, managing freight, warehousing, suppliers, contracts, budgets, and dry dock project procurement while collaborating with finance and cross-functional teams to ensure timely, cost-effective delivery and supplier performance.

Own Virgin Voyages’ SEO and Generative Engine Optimization strategy across search engines and AI platforms. Lead technical SEO, keyword and entity research, content optimization, AI visibility, citation tracking, analytics, and reporting. Collaborate with web, content, marketing, PR, analytics, and paid media teams; influence stakeholders, manage external vendors, and communicate recommendations to leadership. Improve crawlability, site architecture, structured data, Core Web Vitals, rankings, engagement, and answer engine performance.

The Business Systems Support Developer facilitates communication between business and IT teams, manages system specifications and improvements, oversees testing, coordinates project deliverables, and conducts data analysis to enhance system performance.

Support reservations and passenger services by relaying and verifying information with ships, partners, and internal teams; confirm bookings, handle overflow calls, ensure accurate execution to company standards, and provide administrative and teammate coverage as needed.

Lead shoreside entertainment technical operations for a cruise fleet: manage recruitment, training, SOPs, vendor relationships, equipment lifecycle, ship builds/dry docks, and support technical production and troubleshooting across lighting, sound, video, broadcast, and automation.

Lead design, implementation, and support of Revenue Management Systems (RMS); build and productionize predictive and prescriptive analytics and ML models for pricing, forecasting, capacity optimization, and promotions; integrate RMS with PSS and data sources; manage Tableau/Power BI reporting; partner with vendors, IT, and commercial teams to optimize revenue systems and insights.

Handle inbound calls from new and returning guests, deliver personalized service, resolve inquiries, and drive bookings and ancillary revenue. Maintain product knowledge, document interactions, follow compliance and QA standards, and collaborate with the team.

Build and nurture relationships with travel agency partners in Phoenix or Denver to promote Virgin Voyages. Drive sales through creative partner engagement, events, tailored account plans, problem-solving, cross-functional collaboration, and delivering measurable sales results while embodying the brand.

Lead design and delivery of instructor-led and blended learning programs, facilitate workshops, mentor facilitators, measure learning effectiveness, maintain learning content, and drive continuous improvement to build leadership and role-based capabilities.

The Instructional Designer will oversee the instructional design process, partner with stakeholders, develop digital learning experiences, utilize AI tools, facilitate learning sessions, and measure learning outcomes for continuous improvement.

Manage and track integrated marketing campaign timelines, coordinate cross-functional teams, document and improve processes, lead change management and quarterly planning, allocate creative resources, facilitate meetings, automate intake/tracking processes, produce briefs/reports, maintain filing systems, and provide administrative support to ensure smooth execution of marketing initiatives.