Jobs at Virgin Voyages

The Senior Manager, Shoreside Digital Experience leads digital strategies for VirginVoyages.com and FirstMates.com, focusing on product management, A/B testing, analytics, personalization, and team leadership, ensuring measurable business outcomes with a strong emphasis on conversion rates and engagement.

The Senior Media Strategist will lead audience-first media strategies, develop full-funnel communication plans, partner with marketing teams, optimize media activations, and oversee agency collaborations to drive brand and performance objectives.

Lead leadership communications for senior and broader leaders (excluding C-suite), drafting announcements, talking points, presentations, and toolkits. Partner cross-functionally to translate strategy into clear change communications, manage leadership channels and engagement moments, ensure governance and consistency, and enable leaders to communicate confidently across a global, hybrid workforce.

Lead internal brand storytelling and integrated communications campaigns for Crew-facing experiences. Manage a small team, create high-quality content across formats, set brand voice and standards, partner cross-functionally, and execute timely campaigns for major moments while coaching and elevating creative output.

Lead a team that drives brand-aligned guest interactions by coaching specialists, synthesizing QA and sales data into actionable insights, partnering cross-functionally to implement process improvements, and tracking change effectiveness. Own performance reporting, calibration, and governance to optimize frontline sales and service behaviors and reinforce Virgin Voyages brand standards.

The First Mate Engagement Manager leads engagement and learning programs, accelerates onboarding, partners with sales teams, and designs interventions to enhance advisor capability and confidence.

Serve as primary contact for Sailor accessibility and medical requests, gather details, coordinate approvals with internal teams (medical, legal, shipboard, terminals), maintain CRM records, troubleshoot systems/phones, research bookings in internal platforms, escalate complex cases, support training, and lead accessibility process improvements to ensure safe, seamless voyage experiences.

As a Business Development Manager, you'll build relationships with travel agencies to promote Virgin Voyages, develop sales plans, and support partners creatively, ensuring a thriving travel experience.

The Principal Data Engineer will lead the design and evolution of data platforms, build reliable pipelines, and collaborate on AI enablement initiatives.

The Manager of Media Analytics spearheads the media measurement strategy, optimizing marketing spend based on performance analysis, cross-functional collaboration, and driving accountability through executive reporting. This role also involves team mentoring and advancing measurement initiatives.

The Business Systems Support Developer facilitates communication between business and IT teams, manages system specifications and improvements, oversees testing, coordinates project deliverables, and conducts data analysis to enhance system performance.

The Director of Digital Strategy & eCommerce at Virgin Voyages will lead revenue performance across digital channels while developing creative acquisition strategies, optimizing booking experiences, and managing a team to ensure a cohesive digital ecosystem.

The Instructional Designer will oversee the instructional design process, partner with stakeholders, develop digital learning experiences, utilize AI tools, facilitate learning sessions, and measure learning outcomes for continuous improvement.

The Analyst supports performance marketing campaigns by analyzing data, maintaining dashboards, reporting on KPIs, and identifying optimization opportunities in digital channels.