Teams at Virgin Voyages

Supports business systems by coordinating software release testing, system audits, performance analysis, documentation, demonstrations, deployments, and hypercare. Serves as the liaison between business units and IT, develops requirements and process flows, manages change requests and project timelines, and recommends system improvements. The role requires reservation systems experience, preferably Seaware and ship PMS systems, along with knowledge of Agile, databases, systems integration, data analytics, and change management.

Drives brand quality, sales and service performance through coaching, quality assurance, data analysis, root-cause identification, reporting, and process optimization. Collaborates with Sales, Learning, Revenue, and Operations teams to improve workflows, productivity, crew performance, and sailor experiences while maintaining alignment with brand standards, policies, systems, and service philosophy.

Lead procurement and logistics for marine and technical operations, developing strategies, managing freight, warehousing, suppliers, contracts, budgets, and dry dock project procurement while collaborating with finance and cross-functional teams to ensure timely, cost-effective delivery and supplier performance.