Jobs at Virgin Hotels

Assists the Front Office Manager in leading the Rooms team, maintaining hotel service standards, training staff, and delivering exceptional guest experiences. Oversees check-in and check-out, guest requests, account settlement, cashiering, room and rate knowledge, team scheduling, guest profiles, daily checklists, and coordination with other departments. Handles concerns creatively, maintains confidentiality and security procedures, and supports a clean, organized, and welcoming front desk environment.

Supports finance and back-of-house business applications across the hotel portfolio. Responsibilities include requirements gathering, system configuration, application and integration support, testing, documentation, workflow monitoring, data validation, release coordination, security and compliance support, disaster recovery planning, process improvement, user training, and participation in application upgrades and transformation projects.

Directs hotel finance operations, including financial reporting, forecasting, budgeting, cash flow, variance analysis, internal controls, regulatory compliance, purchasing optimization, and capital planning. Partners with hotel leadership and ownership to improve profitability, safeguard assets, and maintain accurate GAAP-compliant records. Leads, coaches, and develops accounting staff while overseeing finance systems and audit readiness.

Leads the implementation and value realization of a hospitality customer data platform, including guest identity resolution, golden-record creation, integrations, data quality, governance, consent, segmentation, lifecycle activation, experimentation, and AI-driven personalization. Owns revenue-focused use cases across the guest journey, paid media audiences, retention, direct bookings, ancillary revenue, and lifetime value. Manages a small specialist team, vendor relationships, and cross-functional collaboration across marketing, IT, loyalty, analytics, revenue management, properties, and guest services.

Owns execution and optimization of Virgin Hotels Collection’s guest-facing digital product roadmap. Responsibilities include digital commerce and merchandising, booking journey conversion, product governance, design systems, customer research, experimentation, analytics, KPI definition, tagging frameworks, and evaluation of emerging AI capabilities. The role partners with Commercial, Revenue, Marketing, CRM, Brand, Technology, agencies, and vendors to translate customer insight and business priorities into measurable product outcomes.

Directs hotel accounting operations, supervises and develops accounting staff, ensures accurate and timely financial reporting, reconciles balance sheet accounts, reviews income audits, monitors revenues and expenses, investigates variances, maintains internal financial controls, and supports regulatory, tax, payroll, purchasing, cash-handling, and compliance processes. Provides financial analysis and guidance to management while ensuring deadlines, reporting standards, and hotel operating procedures are met.

Supervise overnight front desk operations, oversee check-ins, check-outs, guest accounts, cashiering, room service coordination, night audit, incident reporting, and guest concerns. Maintain hotel and city knowledge, support lobby events, communicate with overnight staff, enforce safety procedures, conduct building walk-throughs, and deliver exceptional personalized guest service while serving as the overnight hotel point of contact.

Manages hotel front-office and Rooms operations, leads and trains team members, ensures exceptional guest service, oversees check-in and check-out, resolves guest concerns, manages cashiering and guest accounts, maintains guest profiles, coordinates scheduling and payroll-related time edits, and enforces hotel standards, security procedures, and service culture.

Develops business travel, group events, and travel industry accounts for a hotel. Responsibilities include prospecting, sales presentations, client entertainment, site inspections, networking, quarterly account planning, revenue generation, reporting, and cross-functional coordination. The role maintains strong client relationships, resolves problems, supports hotel teams, follows sales and catering standards, and participates in professional sales training.

Temporarily own the companywide implementation of Luminance. Gather and organize contracts, configure alerts and workflows, validate system data, train general managers and end users, provide platform support, and drive the project timeline to completion independently. The role is primarily focused on business software administration, data organization, system configuration, adoption, and project execution rather than legal work.

Leads the hotel front office and guest services team, ensuring exceptional check-in, check-out, cashiering, guest request resolution, personalized service, and adherence to hotel standards. Responsibilities include hiring, training, coaching, scheduling support, financial reporting, team culture development, interdepartmental coordination, valet oversight, security compliance, and maintaining staff knowledge of hotel services, rooms, rates, systems, and local events.

Supports the hotel sales and catering teams by coordinating events, guest room blocks, reservations, contracts, proposals, invoices, amenities, setup requests, reporting, site inspections, and client events. Collaborates across hotel departments to deliver excellent guest experiences. Requires strong communication, organization, creativity, problem-solving, customer service, and flexibility to work nights, weekends, and holidays.