Jobs at Virgin Hotels

Directs hotel accounting operations, supervises and develops accounting staff, ensures accurate and timely financial reporting, reconciles balance sheet accounts, reviews income audits, monitors revenues and expenses, investigates variances, maintains internal financial controls, and supports regulatory, tax, payroll, purchasing, cash-handling, and compliance processes. Provides financial analysis and guidance to management while ensuring deadlines, reporting standards, and hotel operating procedures are met.

Manages hotel IT infrastructure, including servers, operating systems, network components, hardware, software, licensing, monitoring, documentation, and compliance. Gathers requirements, designs and implements technology solutions, supports testing and deployment, trains users, troubleshoots systems, manages vendors, and supports property IT operations. The role is remote-eligible, with preference for Miami-based candidates, and requires travel plus evening, weekend, and holiday availability as needed.

The Group Sales Manager prospects clients, cultivates relationships, conducts sales presentations and site inspections, and develops business travel, group events, and travel industry accounts to meet revenue goals. The role creates quarterly action plans, manages client communications, networks within the community, coordinates with hotel departments, follows sales and catering standards, and delivers strong guest and customer experiences.

Owns portfolio-wide hotel operations and financial performance analytics, recurring reporting, KPI tracking, executive presentations, and strategic insights for senior leadership. Builds reliable datasets from PMS, POS, CRM, and other systems; improves data quality and system usage; supports development pro formas, property onboarding, and technology-stack integration. Collaborates with Finance, Revenue Management, Operations, and property leaders to identify opportunities, automate workflows, and foster data-driven decision-making.

Leads hotel sales and marketing strategy, supervises the Sales and Catering team, drives profitable room and event bookings, manages forecasts and budgets, develops target-account plans, oversees campaigns and community relations, analyzes market trends, and coordinates pricing and selling strategies with Revenue Management and the General Manager. The role represents the Virgin Hotels brand, develops business partnerships, motivates team performance, and supports revenue growth and profitability.

Leads the implementation and value realization of a hospitality customer data platform, including guest identity resolution, golden-record creation, integrations, data quality, governance, consent, segmentation, lifecycle activation, experimentation, and AI-driven personalization. Owns revenue-focused use cases across the guest journey, paid media audiences, retention, direct bookings, ancillary revenue, and lifetime value. Manages a small specialist team, vendor relationships, and cross-functional collaboration across marketing, IT, loyalty, analytics, revenue management, properties, and guest services.

Owns execution and optimization of Virgin Hotels Collection’s guest-facing digital product roadmap. Responsibilities include digital commerce and merchandising, booking journey conversion, product governance, design systems, customer research, experimentation, analytics, KPI definition, tagging frameworks, and evaluation of emerging AI capabilities. The role partners with Commercial, Revenue, Marketing, CRM, Brand, Technology, agencies, and vendors to translate customer insight and business priorities into measurable product outcomes.