Teams at Virgin Hotels

Assists the Front Office Manager in leading the Rooms team, maintaining hotel service standards, training staff, and delivering exceptional guest experiences. Oversees check-in and check-out, guest requests, account settlement, cashiering, room and rate knowledge, team scheduling, guest profiles, daily checklists, and coordination with other departments. Handles concerns creatively, maintains confidentiality and security procedures, and supports a clean, organized, and welcoming front desk environment.

Supports finance and back-of-house business applications across the hotel portfolio. Responsibilities include requirements gathering, system configuration, application and integration support, testing, documentation, workflow monitoring, data validation, release coordination, security and compliance support, disaster recovery planning, process improvement, user training, and participation in application upgrades and transformation projects.

Directs hotel finance operations, including financial reporting, forecasting, budgeting, cash flow, variance analysis, internal controls, regulatory compliance, purchasing optimization, and capital planning. Partners with hotel leadership and ownership to improve profitability, safeguard assets, and maintain accurate GAAP-compliant records. Leads, coaches, and develops accounting staff while overseeing finance systems and audit readiness.