Jobs at Vio.com

Own platform products spanning pricing, request optimization, price accuracy, supply integrations, content, and partner APIs. Set product strategy, roadmaps, metrics, and initiatives; identify opportunities; translate complex problems into executable requirements; and drive commercial outcomes including margin, yield, and conversion. Collaborate with engineers, analysts, data scientists, leadership, and commercial teams while using data, QA, documentation, and AI to improve product delivery.

Lead end-to-end product design for Search, owning discovery, research, prototyping, UX/UI, validation, and developer handoff. Improve search, home, SEO landing, and results pages through experimentation, design system components, user research, and performance-driven optimizations to increase trust and conversions.

Own supply-side analytics: define and monitor partner KPIs, build self-serve dashboards and LLM-powered tools, run experiments and A/B tests, create business cases for commercial decisions, support provider integrations, and raise analytics standards across the team.

Lead payments strategy and operations for the OTA Merchant-of-Record business: build multi-rail payments architecture, improve acceptance and authorization performance, optimize costs (processing, FX, disputes), and scale MOR operations (refunds, disputes, reconciliation, fraud). Partner cross-functionally with Product, Engineering, Finance, Legal, and Support to deliver a measurable payments roadmap and operational excellence.

Lead day-to-day customer support operations across internal teams and BPO partners in a 24/7, high-volume digital environment. Ensure service stability, monitor key metrics, identify risks, coordinate incident responses, drive process improvements, and develop operational capability and team performance.