Jobs at Vio.com

Own supply-side analytics: define and monitor partner KPIs, build self-serve dashboards and LLM-powered tools, run experiments and A/B tests, create business cases for commercial decisions, support provider integrations, and raise analytics standards across the team.

Manage and grow B2B accommodation supply partnerships with bedbanks and wholesalers. Responsibilities include owning partner relationships, conducting business reviews, negotiating commercial terms, monitoring revenue and rate competitiveness, analyzing performance, resolving connectivity and mapping issues, overseeing integration health, supporting partner onboarding, and identifying growth opportunities. The role collaborates with Commercial, Pricing, Connectivity, Finance, and Product teams to improve profitability, availability, operational quality, and supplier performance.

Own daily reconciliation of MoR transactions across payment providers and hotel bookings. Investigate and resolve exceptions, monitor reconciliation metrics, identify anomalies, and collaborate with Customer Service, Operations, and Engineering to address recurring gaps. Improve reconciliation processes and controls as transaction volumes grow while maintaining accuracy across high-volume transactions.

Own and grow a portfolio of Vio’s largest strategic travel supply accounts. Responsibilities include developing account growth plans, managing executive relationships, negotiating complex commercial agreements, monitoring performance KPIs, resolving escalations, and coordinating with pricing, connectivity, finance, analytics, product, and support teams. The role requires deep expertise in hotel distribution, strong commercial judgment, data-driven decision-making, and the ability to independently manage complex, high-value partnerships.

Own platform products spanning pricing, request optimization, price accuracy, supply integrations, content, and partner APIs. Set product strategy, roadmaps, metrics, and initiatives; identify opportunities; translate complex problems into executable requirements; and drive commercial outcomes including margin, yield, and conversion. Collaborate with engineers, analysts, data scientists, leadership, and commercial teams while using data, QA, documentation, and AI to improve product delivery.

Lead end-to-end product design for Search, owning discovery, research, prototyping, UX/UI, validation, and developer handoff. Improve search, home, SEO landing, and results pages through experimentation, design system components, user research, and performance-driven optimizations to increase trust and conversions.

Lead day-to-day customer support operations across internal teams and BPO partners in a 24/7, high-volume digital environment. Ensure service stability, monitor key metrics, identify risks, coordinate incident responses, drive process improvements, and develop operational capability and team performance.