Jobs at Vio.com

Lead European partnership development for Vio’s travel technology solutions. Drive new business with technology and e-commerce companies, manage the prospect pipeline, convert prospects into long-term partners, and identify new partnership use cases. The role requires strong knowledge of accommodation marketplaces, OTAs, metasearch, flight distribution, APIs, and commercial deal execution, plus the ability to work independently across technology, data, legal, product, and partner teams.

Owns the end-to-end disputes and chargebacks function, including daily case operations, chargeback representment, evidence quality, deadlines, win rates, escalations, outsourced partner performance, and team coaching. The role analyzes dispute trends, improves prevention strategies, collaborates with Support, Product, Finance, Payments, Fraud, Data, and Engineering, and leads workflow automation and reporting initiatives to improve outcomes, quality, and cost as volumes scale.

Own Vio’s quality strategy and automation platform across web, mobile, browser extensions, APIs, and internal tools. Build release gates, quality telemetry, flaky-test quarantine, test infrastructure, and developer enablement practices. Evaluate and evolve testing tools, prioritize risk-based coverage, improve testability, and mentor an insourced QA Engineer. This hands-on Staff IC role requires production-grade coding, cross-platform automation expertise, deep CI/CD experience, and sound judgment on AI-assisted testing and triage.

Own supply-side analytics: define and monitor partner KPIs, build self-serve dashboards and LLM-powered tools, run experiments and A/B tests, create business cases for commercial decisions, support provider integrations, and raise analytics standards across the team.

Manage and grow B2B accommodation supply partnerships with bedbanks and wholesalers. Responsibilities include owning partner relationships, conducting business reviews, negotiating commercial terms, monitoring revenue and rate competitiveness, analyzing performance, resolving connectivity and mapping issues, overseeing integration health, supporting partner onboarding, and identifying growth opportunities. The role collaborates with Commercial, Pricing, Connectivity, Finance, and Product teams to improve profitability, availability, operational quality, and supplier performance.

Own daily reconciliation of MoR transactions across payment providers and hotel bookings. Investigate and resolve exceptions, monitor reconciliation metrics, identify anomalies, and collaborate with Customer Service, Operations, and Engineering to address recurring gaps. Improve reconciliation processes and controls as transaction volumes grow while maintaining accuracy across high-volume transactions.

Own and grow a portfolio of Vio’s largest strategic travel supply accounts. Responsibilities include developing account growth plans, managing executive relationships, negotiating complex commercial agreements, monitoring performance KPIs, resolving escalations, and coordinating with pricing, connectivity, finance, analytics, product, and support teams. The role requires deep expertise in hotel distribution, strong commercial judgment, data-driven decision-making, and the ability to independently manage complex, high-value partnerships.

Own platform products spanning pricing, request optimization, price accuracy, supply integrations, content, and partner APIs. Set product strategy, roadmaps, metrics, and initiatives; identify opportunities; translate complex problems into executable requirements; and drive commercial outcomes including margin, yield, and conversion. Collaborate with engineers, analysts, data scientists, leadership, and commercial teams while using data, QA, documentation, and AI to improve product delivery.