Jobs at VibeIQ

Manage a portfolio of enterprise retail customers post-sale to drive onboarding, adoption, retention, and expansion. Lead implementations, deliver training, handle escalations, track milestones for billing, collaborate with Product/Engineering, run QBRs, and own renewals and customer health.

Build and own backend tooling and infrastructure to accelerate customer onboarding. Design, implement, and ship scalable, reliable cloud services; iterate quickly with product; improve observability, CI/CD, and system reliability; collaborate across teams and own end-to-end features.

Own vision, strategy, and roadmap for Product Development & Design; lead a new 0-to-1 product as hands-on PM; prioritize initiatives; coach and grow PM talent; work closely with Engineering, Design, Customer Success, and customers to discover, spec, build, launch, and measure products.

Outbound-focused Enterprise Account Executive responsible for acquiring new enterprise customers, expanding existing accounts, developing strategic account plans, leading end-to-end sales cycles, prospecting (cold & warm), attending industry events, and collaborating with solutions architects, SDRs, marketing, and product to drive revenue growth.

Outbound-focused SDR responsible for researching target enterprise accounts, generating qualified pipeline via cold calls/emails/social outreach, qualifying leads, scheduling discovery meetings, maintaining CRM records, and partnering with Account Executives and Marketing to meet monthly and quarterly pipeline targets. On-site in Boston.

The Senior Customer Success Manager will engage with enterprise retail clients to ensure successful onboarding, retention, and growth while managing relationships and acting as a product advocate.

Provide technical, customer-facing support for VibeIQ's SaaS platform: own inbound tickets, diagnose and resolve product/configuration issues, manage escalations and incidents, document solutions, improve support processes, and assist onboarding of new support staff.

Design, build, and maintain core platform services and AWS infrastructure (search, file management, identity, auth, workspaces, AI infra). Own multi-month initiatives end-to-end, enforce service patterns and SDK stewardship, improve observability and security, debug distributed systems, mentor engineers, and partner cross-functionally to drive platform strategy.

Own organic demand channels (LinkedIn, SEO/AEO, website), support ABM and paid media, track performance (pipeline, MQLs, conversions), and work with VP of GTM to scale demand programs for a B2B SaaS product.