Jobs at Veterans First Initiative LLC

Manage and maintain 100% accountability of Air Force IT assets using ServiceNow ITAM. Receive, inspect, store, track lifecycle, warranty, and coordinate repairs. Ensure compliance with DAFMAN 17-1203, DPAS, DoD/USAF regulations, and site SOPs, maintain audit readiness, and support allocation to authorized custodians.

Manage and optimize ServiceNow DEV/TEST/PROD instances, implement CAC authentication for IL-4, configure modules (SPM, ITAM, WSD, CMDB, Service Catalog), perform performance tuning, cloning, backups, reporting, user training, and ensure DoD/Air Force cybersecurity compliance while coordinating changes through platform owners.

Provide systems administration and operational support for intelligence training systems, VDI/VMware infrastructure, LMS and IMI delivery, ticketing and account management, and act as Cyber Security Liaison. Troubleshoot hardware/software, build/deploy system images, manage backups, support classified/unclassified networks, and deliver classroom and after-hours support.

Provide systems administration and operational support for intelligence training applications and infrastructure (Windows/Unix/Linux, VDI, VMware, NetApp). Act as Cyber Security Liaison for ticketing systems, manage accounts/LMS, build and deploy baselines/images, perform backups/restores, and deliver classroom/instructor support. Maintain documentation, SOPs, and adhere to DoD cybersecurity requirements while supporting NIPR/SIPR and classified environments.

Lead IT asset management and compliance for the 17th Training Group. Maintain and verify hardware/software records in ServiceNow HAM/SAM/ITAM, coordinate with change management and stakeholders, conduct compliance audits using inventory reports and scanning tools, track software entitlements and certifications, prepare Certificate to Field packages, and report on risks and discrepancies to ensure DoD audit readiness.

Lead and supervise a team of Functional Systems Administrators supporting intelligence training systems. Provide hands-on administration for Windows/Unix/Linux platforms, VDI and VMware infrastructures, NetApp storage, GCCS-I3, LMS/IMI delivery, ticketing (ServiceNow/Remedy), account management, backup/restore, and cybersecurity liaison duties. Ensure system baselines, imaging, and operational support for classified and unclassified environments while delivering classroom and instructor support.

Provide on-site LAN/WAN operational support for core and edge switches; troubleshoot routing and OSI layers 1-3 using diagnostic tools; maintain routers, switches, firewalls, and VPNs; plan and install hardware/software upgrades; ensure network security and DoD compliance.