Teams at Veterans First Initiative LLC

Manage and maintain 100% accountability of Air Force IT assets using ServiceNow ITAM. Receive, inspect, store, track lifecycle, warranty, and coordinate repairs. Ensure compliance with DAFMAN 17-1203, DPAS, DoD/USAF regulations, and site SOPs, maintain audit readiness, and support allocation to authorized custodians.

Manage and optimize ServiceNow DEV/TEST/PROD instances, implement CAC authentication for IL-4, configure modules (SPM, ITAM, WSD, CMDB, Service Catalog), perform performance tuning, cloning, backups, reporting, user training, and ensure DoD/Air Force cybersecurity compliance while coordinating changes through platform owners.

Provide systems administration and operational support for intelligence training systems, VDI/VMware infrastructure, LMS and IMI delivery, ticketing and account management, and act as Cyber Security Liaison. Troubleshoot hardware/software, build/deploy system images, manage backups, support classified/unclassified networks, and deliver classroom and after-hours support.