Teams at Veterans First Initiative LLC

Manage and maintain 100% accountability of Air Force IT assets using ServiceNow ITAM. Receive, inspect, store, track lifecycle, warranty, and coordinate repairs. Ensure compliance with DAFMAN 17-1203, DPAS, DoD/USAF regulations, and site SOPs, maintain audit readiness, and support allocation to authorized custodians.

Monitor and analyze cybersecurity alerts, perform vulnerability scans and forensic analysis, maintain security infrastructure and policies, research and implement mitigation strategies, develop security plans and training, and support incident response and system protection efforts for Air Force Reserve Command IT systems.

Manage and optimize ServiceNow DEV/TEST/PROD instances, implement CAC authentication for IL-4, configure modules (SPM, ITAM, WSD, CMDB, Service Catalog), perform performance tuning, cloning, backups, reporting, user training, and ensure DoD/Air Force cybersecurity compliance while coordinating changes through platform owners.