The Senior Product Manager will define the product vision and strategy, lead feature prioritization, collaborate with cross-functional teams, and evaluate product performance, ensuring alignment with customer needs and company objectives.

As a Senior Product Manager, you'll define product strategy, prioritize features, manage P&L, and collaborate across teams to enhance public safety solutions.

The Support Specialist I - Technical provides Tier 1 technical support, troubleshooting software and network issues, and escalating complex problems.

Provide Tier 1 technical support, resolve common software issues, troubleshoot network problems, and document customer interactions.

As a Senior Product Manager, you will define product vision and strategy, manage P&L, prioritize features, collaborate with teams, and enhance community safety through technology.

The Senior Product Manager will shape the standards and wellness ecosystem for public safety, leading strategy, defining roadmaps, prioritizing features, analyzing product performance, and collaborating with stakeholders.

The Support Specialist II provides Tier 2 technical support, resolving common user issues, documenting interactions, and escalating complex problems. Responsibilities include password resets, assisting with software installations, and improving self-service resources.

The Support Specialist II provides Tier 2 technical support, resolving common technical issues, escalating complex problems, and enhancing self-service resources for users.

Lead audience strategy, governance of the Customer and Prospect Database, and the BDR team. Drive segmentation, market intelligence, and audience-linked reporting to increase pipeline and optimize campaign targeting.

Lead governance and strategy for the Customer and Prospect Database, design segmentation frameworks, manage the BDR team, align prospect outreach with sales and campaigns, integrate market and competitive intelligence, and deliver audience reporting and dashboards to drive pipeline growth and optimize campaign performance.

As a Software Engineer III, you'll design and maintain performance-focused desktop applications using C# and WPF, collaborate across teams, and tackle technical challenges while mentoring others.

Lead design and development of scalable software applications, mentor junior engineers, optimize performance, and drive innovation in public safety technology.

Manage quote creation, pricing validation, and approval workflows to ensure accurate, compliant contracts. Support sales with pricing proposals, Salesforce data quality, CPQ and UAT activities, post-sales documentation, and operational reporting while optimizing deal desk processes.

Manage quote creation, pricing validation, and approval workflows to ensure accurate, compliant contracts. Optimize deal desk processes, support Salesforce/CPQ automation and UAT, maintain Salesforce data quality, coordinate cross-functional stakeholders, and generate operational reporting to accelerate time-to-quote and protect pricing integrity.

As a Software Engineer III, you'll design and implement scalable software solutions, mentor junior engineers, and collaborate with cross-functional teams to enhance community-focused products.

Develop and maintain desktop applications using C# and WPF; optimize performance; implement API integrations; mentor junior engineers; troubleshoot production issues.

Design, build, and operate a scalable engineering analytics platform: data pipelines, semantic models, KPI definitions, dashboards, and integrations (Jira, GitHub, Azure DevOps). Ensure data quality and governance, deliver executive insights on DORA and delivery metrics, and partner with engineering leadership to drive measurable improvements.

Design, build, and operationalize a scalable engineering analytics platform: pipelines, integrations, semantic layer, and BI dashboards. Define and enforce engineering KPIs (DORA, delivery health, quality), ensure data quality/governance, and deliver insights to engineering leadership to drive operational improvements.

The Manager, Project Management oversees project managers in deploying NG9-1-1 software solutions, ensuring timely implementations, client satisfaction, and continuous improvement. Responsibilities include leading teams, planning projects, managing resources, and communicating with clients.

The Public Relations Intern will support media relations, social media, and content creation while collaborating with the Marketing & Communications team, assisting with communications strategies and digital storytelling.