Jobs at Verida, Inc.

Supervise call center staff, coordinate department activities and special projects, monitor quality and productivity, manage scheduling, resolve operational issues, support hiring and training, conduct performance reviews, and collaborate with facilities and management to maintain service standards.

Leads contract implementation and operational management for transportation services, coordinating cross-functional workstreams, testing, training, readiness, go-live, compliance, performance, provider networks, budgets, and continuous improvement. Manages implementation plans, risks, deliverables, stakeholder communications, and ongoing regional operations while ensuring contractual and regulatory requirements are met.

Provides courteous customer service to members requiring recurring and demand transportation. Schedules transportation through NET InSight, coordinates provider assignments, verifies insurance, maintains accurate member records, processes reports, supports dispatchers, handles documentation, follows HIPAA confidentiality requirements, and trains new employees.

Administers business applications, trip management software, reporting systems, user access, and technology resources. Develops and distributes SQL-based operational, financial, and performance reports using SSRS, Crystal Reports, dashboards, and Excel. Ensures data integrity, reporting governance, documentation, compliance, and audit readiness. Provides technical support and training, analyzes trends and root causes, supports cross-functional improvement initiatives, and manages telecommunications accounts. The role is on-site in Madison, Wisconsin, with occasional after-hours, weekend, and travel support.

Provides on-site desktop, application, and helpdesk support to employees. Responsibilities include troubleshooting technical issues, setting up laptops, desktops, and printers, supporting Outlook, Microsoft Office, and Trapeze, documenting resolutions, managing hardware and software inventory, and promoting responsible equipment use. The role requires 24/7 support availability, including nights, weekends, and travel to satellite offices.

Manages Operations new-hire training programs and staff, including training schedules, facilitators, instructional materials, evaluation procedures, and trainer development plans. Partners with Operations Leadership, Workforce Management, Recruiting, and Training Leadership to align training with business priorities, operational processes, and performance metrics. Supervises trainers, conducts team and individual meetings, and supports continuous improvement of training content and delivery.

Develops and delivers Claims Department training programs, evaluates staff performance, maintains training materials, and conducts training needs analyses. Supports claims processing, audits, fraud investigations, policy development, corrective actions, client requests, and operational improvements. Supervises claims personnel and telecommuters, coordinates compliance-related activities, assists with complaints and reports, and represents the organization at client meetings and professional events.

Responds to inbound and outbound calls, emails, trip requests, customer inquiries, invoice questions, and complaints. Enters customer orders, provides service information, routes calls, researches and resolves issues, follows up on unresolved matters, maintains call logs, identifies service trends, and recommends process improvements.

Coordinates transportation provider compliance by verifying contract documents, maintaining provider, vehicle, and driver records, updating compliance databases, filing inspection documentation, and supporting compliance officers. The role requires frequent communication with providers, accurate record keeping, timely data entry, and responding to inquiries and complaints. Work is on-site in Washington, DC and may include evenings or weekends.

Designs, develops, and maintains enterprise web applications and software solutions using Microsoft .NET, React, Azure, SQL Server, and related technologies. Responsibilities include application architecture, REST API development, database integration, cloud deployments, legacy application support, GIS integrations, CI/CD pipelines, code reviews, testing, production monitoring, and technical documentation. Collaborates with business and technical stakeholders to deliver scalable, secure, high-performing applications across cloud, hybrid, and on-premises environments.

Administers and supports business software and trip management systems, manages user accounts and telecommunications systems, resolves technical issues, trains users, and maintains hardware and software inventories. Develops SQL-based reports using Crystal Reports and SSRS, analyzes transportation utilization data, and produces contractual and ad hoc reporting. Provides 24/7 support, assists with requirements and process analysis, and travels to satellite offices as needed.

Coordinates transportation provider compliance by verifying contractual documents, maintaining electronic records, updating compliance databases, coordinating inspections, and supporting compliance officers. Handles provider, vehicle, and driver information; performs filing, correspondence, and inquiry response; and ensures timely, accurate documentation. Requires strong Microsoft Word skills, communication, organization, multitasking, confidentiality, flexibility, and five years of customer service experience.

Coordinates transportation provider compliance by verifying contractual documents, maintaining electronic records, updating compliance databases, coordinating inspections, and responding to inquiries and complaints. Performs filing, mailing, faxing, emailing, data entry, and documentation management while maintaining accurate records and communicating with providers and managers. The position is on-site in Madison, Wisconsin, and may require evening or weekend flexibility.

Provides on-site desktop, application, hardware, and helpdesk support to employees. Troubleshoots and documents technical issues, sets up laptops, desktops, and printers, supports Outlook, Office, and Trapeze, manages hardware and software inventory, promotes responsible equipment use, and provides 24/7 support including nights, weekends, and travel to satellite offices.

Leads multiple technology projects and oversees enterprise systems, infrastructure, applications, security, continuity, implementation, testing, change management, and operational support. Coordinates technical and business teams, manages schedules, risks, milestones, and deliverables, and provides leadership to development, hardware, and support teams. Ensures system reliability, data integrity, technology governance, documentation, and compliance with corporate standards while resolving issues and supporting continuous improvement.

Manages internal information systems, software, hardware, technical teams, and concurrent technology projects. Oversees project planning, issue prioritization, status reporting, deliverables, system implementations, production documentation, and corporate IT resource usage. Supports Windows and VDI environments, data collection and reporting systems, MMIS, IVR, ESA, and future data warehouses. Requires leadership, project management, business systems analysis, and technical administration experience.

Monitors real-time call center staffing, attendance, schedule adherence, queue skilling, and resource utilization. Coordinates scheduling, time-off and overtime approvals, staffing adjustments, escalations, contingency response, and performance reporting. Partners with operations leadership to maintain service levels, productivity, and efficiency while identifying process improvements and supporting workforce planning.

Supports and maintains mobile data tracking systems across multiple states, including deployment, device management, system monitoring, reporting, security, inventory control, vendor coordination, policy compliance, and end-user training. Provides 24/7 technical support, coordinates implementation activities, manages iOS and Android devices, develops system specifications and reports, and travels to satellite offices as needed.

Manages Wisconsin’s non-emergency medical transportation provider network, including recruitment, contracting, credentialing, onboarding, performance monitoring, capacity planning, compliance, and relationship management. Analyzes utilization and service trends, negotiates contracts and reimbursement rates, coordinates corrective actions, supports provider operational improvements, and develops network adequacy and contingency plans. The role also conducts provider training and meetings and requires travel up to 50%.

Greets customers, answers phones, schedules appointments, and performs general office administration. Supports accounting operations through data entry, transaction processing, check issuance, accounts payable assistance, filing, mail handling, inventory maintenance, and communication with clients and vendors. Requires attention to detail, strong computer and communication skills, familiarity with basic accounting principles, and one to two years of office assistant experience.