Teams at Verida, Inc.

Supervise call center staff, coordinate department activities and special projects, monitor quality and productivity, manage scheduling, resolve operational issues, support hiring and training, conduct performance reviews, and collaborate with facilities and management to maintain service standards.

Leads contract implementation and operational management for transportation services, coordinating cross-functional workstreams, testing, training, readiness, go-live, compliance, performance, provider networks, budgets, and continuous improvement. Manages implementation plans, risks, deliverables, stakeholder communications, and ongoing regional operations while ensuring contractual and regulatory requirements are met.

Provides courteous customer service to members requiring recurring and demand transportation. Schedules transportation through NET InSight, coordinates provider assignments, verifies insurance, maintains accurate member records, processes reports, supports dispatchers, handles documentation, follows HIPAA confidentiality requirements, and trains new employees.