Jobs at Verato

Designs, develops, and maintains Java-based microservices and cloud services for identity resolution. Responsibilities include REST API and database development, distributed-system performance optimization, CI/CD automation, security implementation, automated testing, production support, and end-to-end feature ownership. The engineer collaborates with Agile teams, mentors colleagues, contributes to architecture and code reviews, and may work with Kafka, cloud platforms, Kubernetes, Docker, and identity-management technologies.

Provides technical customer support, troubleshoots incidents, analyzes customer data, validates product functionality, documents solutions, monitors support metrics, and collaborates with Product, Engineering, Customer Success, and Sales teams. The role also gathers customer feedback, supports continuous improvement, participates in on-call rotations, and identifies potential upsell opportunities. Bilingual English and Spanish communication is required.

Own a portfolio of B2B SaaS customers, driving adoption, value realization, risk reduction, retention, renewals, and qualified expansion opportunities. Build stakeholder relationships, lead customer check-ins, coordinate internal resources, manage account health and renewal forecasts, and communicate customer feedback. The role requires strong English proficiency, cross-functional collaboration, technical product understanding, and experience using customer success platforms such as Salesforce or Gainsight. Up to 10% travel may be required.