Teams at VCloud

Design and execute manual and automated tests for cloud contact-center products across web, mobile, and voice. Translate specs into test plans, run functional/regression/load/security/IVR tests, log and triage defects in Jira, validate reports and data, ensure compliance (PCI, HIPAA, GDPR), and drive automation, root-cause analysis, and QA best practices while mentoring junior testers.

As a Customer Experience Representative, you will manage inbound inquiries, provide accurate information about pharmaceutical products, and escalate complex issues while promoting a service-oriented approach.

The Customer Experience Representative manages incoming and outgoing customer interactions, providing support and information regarding pharmaceutical products while ensuring compliance with industry regulations.