Teams at Vantaca

Supports SaaS client onboarding and success by preparing workflow documentation, setup templates, configuration data, and client imports. Conducts Excel-based data analysis and cleanup, writes knowledge base and process documentation, identifies operational improvements, and contributes to projects improving customer adoption, support efficiency, and performance metrics. Collaborates with Solutions Consultants and Project Managers in a remote-flexible environment.

Own end-to-end onboarding for Vantaca Pay clients, including Stripe setup, KYC compliance, portal configuration, fee and payment settings, training, and post-launch adoption. Diagnose account restrictions, resolve implementation issues, drive homeowner engagement, track 30–60 day metrics, manage escalations, maintain client relationships, and collaborate with implementation, financial services, and internal teams to improve scalable processes.

Troubleshoot, diagnose, and resolve Tier 2 SaaS support issues, including C# code, stored procedures, SQL queries, and data problems. Triage escalations, identify root causes, implement code fixes or mitigating solutions, collaborate with Product, Design, and Engineering, support customers, and maintain troubleshooting documentation.