Jobs at Valencia Group

Supervise front drive agents and manage traffic flow at the hotel entrance while welcoming guests, assisting with luggage, delivering packages, coordinating requests and emergencies, maintaining key control, assigning schedules, and conducting shift briefings. The role requires courteous customer service, problem-solving under pressure, regular outdoor work, and physical handling of luggage and bell carts. Swing shifts, weekends, and holidays are required.

Supervise front desk operations and personnel while ensuring efficient, high-quality guest service. Train and motivate customer service employees, monitor costs and asset maintenance, resolve guest issues, maintain cleanliness and service standards, and complete reports and special projects. The role works closely with the Front Office Manager to maintain operational quality and efficiency.

Assists with daily hotel front office and guest services operations, supervises and trains front desk, valet, and guest services staff, handles cash and financial reporting, resolves guest issues, coordinates with housekeeping and other departments, manages room assignments and group arrivals, ensures SOP, safety, cleanliness, and service standards, and acts as manager on duty when required.

Supervise front office and guest services staff, maintain hotel service standards, train and motivate team members, resolve guest concerns, assist with check-in and check-out, monitor front office quality and costs, and support safe, efficient hotel operations. Requires flexible weekday, weekend, and occasional overnight availability.

Maintains kitchen cleanliness by washing floors, walls, dishes, equipment, coolers, and hot boxes; removes trash and breaks down boxes. Unloads vendor deliveries using FIFO, assists with basic kitchen preparation and banquet plate-up, organizes supplies, and supports chefs while following health, safety, and sanitation requirements.

Leads hotel sales and marketing strategy to drive room, banquet, catering, and overall revenue. Manages sales teams, marketing campaigns, market analysis, revenue reporting, budgets, group inventory, key accounts, community relationships, and corporate marketing partnerships. Recruits, trains, coaches, and evaluates employees while ensuring compliance, guest satisfaction, and achievement of quarterly and annual business goals. Regional and national travel, nights, and weekends may be required.

Maintains and repairs hotel guest rooms, public areas, equipment, lighting, plumbing, electrical systems, carpentry, and mechanical systems. Completes work orders, preventive maintenance, building and room audits, inventory checks, pool cleaning and water chemistry testing, and safety inspections. Responds promptly to guest and staff maintenance concerns, maintains fire and safety awareness, keeps work areas orderly, and supports hotel projects and overall property appearance.

Manage hotel human resources administration, including recruiting, onboarding, payroll, HRIS maintenance, benefits, compensation, employee and labor relations, training, compliance, safety, workers’ compensation, and personnel records. Advise managers on employment practices, administer claims and reporting, support employee engagement initiatives, and assist the General Manager with administrative duties and hotel functions.

Assists with daily hotel front office and guest services operations, supervises front desk, valet, and guest service staff, and acts as manager on duty. Responsibilities include guest check-in and checkout, cash handling, room assignments, reporting, staff training, issue resolution, interdepartmental communication, safety compliance, and maintaining service standards. The role also uses Tabit POS and Stay n Touch PMS systems and supports accounting, housekeeping, maintenance, and special group arrangements.

Cleans and maintains hotel kitchen areas, dishes, equipment, floors, coolers, hot boxes, and banquet service items. Unloads vendor deliveries using FIFO, removes trash, breaks down boxes, assists chefs with basic preparation and banquet plating, and maintains compliance with health and safety standards. The role requires teamwork, organization, attention to detail, physical activity, and safe handling of kitchen equipment and materials.

Maintains kitchen cleanliness by washing dishes, floors, walls, equipment, and hot boxes; removes trash and breaks down boxes. Unloads vendor deliveries using FIFO, organizes supplies, supports banquet plate-up, assists chefs with basic preparation, and follows health, safety, and sanitation requirements in a hotel kitchen environment.

Manages hotel food and beverage operations, including restaurants, bars, banquets, catering events, staffing, scheduling, budgets, inventories, ordering, marketing, training, guest recovery, compliance, and Manager on Duty coverage. Reviews BEOs, coordinates departments, monitors costs and service quality, develops team leaders, and ensures effective execution of guest events and daily operations.

Washes and organizes dishes, glassware, silverware, utensils, pots, and pans; operates and cleans the dish machine; maintains kitchen cleanliness and sanitation; stores deliveries; performs light preparation and other assigned duties. Requires flexible weekday, weekend, and holiday availability, effective communication, regular attendance, and the ability to stand for full shifts and lift up to 40 pounds.

Maintains hotel guest rooms, public areas, facilities, and equipment through preventive maintenance, inspections, troubleshooting, and repairs. Handles HVAC, electrical, plumbing, carpentry, mechanical equipment, lighting, and general building repairs. Responds promptly to work orders and guest maintenance requests, follows fire and safety procedures, maintains clean work areas, and assists senior maintenance staff with projects and installations.

Directs hotel engineering and facilities maintenance, including preventative maintenance for guest rooms, public areas, equipment, and building systems. Oversees engineering schedules, labor, payroll approval, inventories, service contracts, emergency response, guest maintenance calls, training, evaluations, coaching, and discipline. Requires broad knowledge of electrical, HVAC, plumbing, carpentry, mechanical, utility, safety, communications, and hotel equipment systems, with frequent indoor and outdoor physical work.

Supervise restaurant staff during shifts, monitor service flow and standards, support training, resolve guest concerns, maintain cleanliness and operational readiness, complete shift reports, and coordinate with hotel departments to deliver personalized guest experiences. The role requires a visible presence in dining outlets, flexible scheduling, reliable attendance, and adherence to company policies and safety standards.

Washes and organizes dishes, glassware, silverware, utensils, pots, and pans. Operates and monitors the dish machine, maintains kitchen cleanliness and sanitation, stocks supplies, supports food and beverage operations, prepares for guest requests, reports unsafe conditions, and maintains equipment. The role requires constant physical activity, including standing, lifting, pushing carts, and working around heat, humidity, and cleaning chemicals.

Directs hotel engineering and maintenance operations, prioritizes work requests, resolves guest and staff issues, manages parts, utilities, labor costs, life-safety systems, and hotel assets. Supervises, trains, and motivates engineering staff, handles HVAC, electrical, plumbing, mechanical, kitchen, fountain, and IT-related systems, develops energy-saving initiatives, supports risk management, and remains on call for emergencies and Manager on Duty coverage.

Welcomes hotel guests, assists with luggage, opens doors, escorts guests to rooms, provides information about hotel services and local attractions, delivers packages and belongings, calls taxis, maintains organized work areas, and resolves guest concerns while supporting safe, courteous hotel operations.

Performs preventive maintenance, troubleshooting, and repairs throughout a hotel, including guest rooms, public areas, lighting, electrical receptacles, plumbing, carpentry, painting, furniture, doors, locks, and equipment. Responds to work orders and guest maintenance requests, maintains safe and orderly work areas, follows fire and safety procedures, and supports a clean, functional property. The role requires physical mobility, guest service skills, organization, flexibility, and willingness to learn.