Teams at Valencia Group

Supervise front drive agents and manage traffic flow at the hotel entrance while welcoming guests, assisting with luggage, delivering packages, coordinating requests and emergencies, maintaining key control, assigning schedules, and conducting shift briefings. The role requires courteous customer service, problem-solving under pressure, regular outdoor work, and physical handling of luggage and bell carts. Swing shifts, weekends, and holidays are required.

Supervise front desk operations and personnel while ensuring efficient, high-quality guest service. Train and motivate customer service employees, monitor costs and asset maintenance, resolve guest issues, maintain cleanliness and service standards, and complete reports and special projects. The role works closely with the Front Office Manager to maintain operational quality and efficiency.

Assists with daily hotel front office and guest services operations, supervises and trains front desk, valet, and guest services staff, handles cash and financial reporting, resolves guest issues, coordinates with housekeeping and other departments, manages room assignments and group arrivals, ensures SOP, safety, cleanliness, and service standards, and acts as manager on duty when required.