Teams at Valatam

Monitor virtual assistant attendance, productivity, working hours, and performance. Analyze risks and root causes, deliver coaching and improvement plans, maintain dashboards and reports, validate payroll-related time data, and partner with Account Management, HR, Finance, Recruitment, and Learning & Development. Support engagement, recognition, retention, training, and broader HR initiatives while ensuring service quality and client satisfaction.

Perform routine operational tasks following SOPs: data entry, file organization in Google Drive, templated email handling, and basic reporting. Support clients and vendors, manage priorities with minimal supervision, and complete other related administrative tasks.

Manage and improve operational processes, organize Google Drive, perform data entry and reporting, handle client/vendor email, research and summarize findings, and coordinate project tasks across teams to meet deadlines.