Teams at Utorg

The Head of Crypto Vertical will build and scale the crypto business line, manage P&L, establish partnerships, and lead a business team to drive growth and compliance in a fintech environment.

Provide L1/L2 text-based customer support for crypto-wallet and card products: resolve or escalate tickets, analyze root causes, assist merchants, collaborate cross-functionally, and maintain internal knowledge base. Work 2/2 night shifts (20:00–08:00 UTC+3).

Lead and scale the Key Account Management team, set OKRs/KPIs, personally manage top-tier merchant relationships, drive revenue growth through upsell/cross-sell, analyze transaction data to identify opportunities, and collaborate cross-functionally to improve product and client experience.