Jobs at Utility Warehouse

Handle inbound calls about moving in/out, account closures, transfers and cancellations. Meet call handling KPIs and sales/retention targets, manage callbacks and outstanding tasks, attend training and team huddles, and support customer relationship building.

Front-line customer service role supporting prepayment energy customers. Handle challenging, emotive calls, resolve queries first-time where possible, meet KPIs, liaise with other teams, attend team huddles and coaching, and complete an initial full-time training programme.

Co-lead an autonomous engineering squad with a Product Manager. Own technical decisions, ensure delivery and operational excellence (SLOs/on-call), set OKRs and priorities, identify and mitigate risks, hire and develop engineers, foster team culture, and represent the team to stakeholders across the business.

Backend-focused Senior Software Engineer building and integrating APIs for telco customer journeys. Design and implement distributed, event-driven services using Postgres, Kafka, and Kubernetes; deliver end-to-end features, ensure resilience and observability, support deployments with CI/CD and Terraform, mentor mid-level engineers, and collaborate in autonomous product teams.

Own the launch and ongoing performance of motor insurance products. Manage product lifecycle, governance (Annual Product Reviews, Fair Value Assessments), supplier relationships, and the product roadmap with Product/Engineering. Act as escalation point for complex queries, conduct market research, analyse sales/claims/financial data, negotiate with insurers/reinsurers, and ensure compliance and strong customer outcomes.

Lead retention marketing for multi-service customers: own the in-life retention workstream, translate churn propensity models into actionable campaigns, coordinate cross-functional stakeholders, manage and coach a Marketing Manager, and drive data-led decisions to meet FY27 retention targets.

Lead pricing, commission optimisation and customer lifetime value modelling for Utility Warehouse's insurance products. Build, maintain and deploy market pricing and customer behaviour models (using WTW Radar and SQL), manage trading to meet sales and value targets, recommend data-driven pricing strategies, and ensure fair, compliant outcomes.

Design and produce blended digital and facilitated learning using AI-accelerated processes. Lead content design and production, coach team members, document reusable AI prompts/templates, partner with stakeholders to close capability gaps, maintain learning portfolio, and scout AI tools and build efficiency-based business cases for new tooling.