Teams at Utility Warehouse

Handle inbound calls about moving in/out, account closures, transfers and cancellations. Meet call handling KPIs and sales/retention targets, manage callbacks and outstanding tasks, attend training and team huddles, and support customer relationship building.

Front-line customer service role supporting prepayment energy customers. Handle challenging, emotive calls, resolve queries first-time where possible, meet KPIs, liaise with other teams, attend team huddles and coaching, and complete an initial full-time training programme.

Co-lead an autonomous engineering squad with a Product Manager. Own technical decisions, ensure delivery and operational excellence (SLOs/on-call), set OKRs and priorities, identify and mitigate risks, hire and develop engineers, foster team culture, and represent the team to stakeholders across the business.