Teams at UserTesting

Coordinate and launch participant recruitment for customer research studies, manage a high-volume ticket queue via Zendesk and live chat, monitor project progress, communicate updates to customers, provide weekend independent coverage, collaborate cross-functionally, and identify workflow improvements to ensure timely study execution and SLA adherence.

As a Business Development Representative, you will drive growth by identifying and qualifying new sales opportunities, engaging with prospects, and building relationships while collaborating with Account Executives.

Prospect and qualify new sales opportunities through outbound and inbound outreach, partner with Account Executives on account-based strategies, build relationships with prospects, maintain pipeline and activity tracking, and meet weekly/monthly KPIs while representing the company professionally.