Jobs at Userpilot

The Demand Generation Marketing Manager will design, implement, and oversee campaigns for mid-market and enterprise accounts, aligning marketing with sales objectives and analyzing performance for ROI.

Manage a high volume of inbound leads and future outbound efforts to hit sales targets, conduct demos, build relationships with decision-makers, collaborate with internal teams, and maintain CRM pipeline accuracy.

Own full customer lifecycle for B2B SaaS accounts: prospecting, discovery, demos, negotiating contracts, managing expansions and churn mitigation. Build executive relationships, execute account plans, meet pipeline and booking targets, partner with cross-functional teams, and maintain accurate records in HubSpot.

Generate qualified pipeline via outbound prospecting and inbound lead qualification, research target accounts, book discovery/demo calls for AEs, maintain HubSpot CRM, meet activity and pipeline targets, and collaborate with marketing and sales enablement.

Manage end-to-end employee lifecycle for a distributed workforce, administer payroll inputs and benefits, maintain HRIS accuracy, run recruiting operations, draft HR documentation, ensure cross-jurisdiction compliance, support data privacy/DSARs, and assist with performance, compensation benchmarking, and employee relations.

Responsible for managing a high-volume EMEA customer book, driving engagement and retention using automated strategies, data analysis, and communication.

Manage a large portfolio of accounts to enhance customer success using data-driven strategies and automation. Focus on engagement and retention by executing playbooks, monitoring account health, and coordinating feedback with internal teams.

Build and run AI visibility (AEO/GEO/AIO) and Claude-based content workflows; hire and manage freelance writers, agencies, and AI agents; write briefs, proofread, QA, and coach writers; track citations and update content to maintain rankings and brand visibility.

Manage a focused portfolio of enterprise accounts to drive adoption, retention and growth. Build executive relationships, create strategic success plans, lead business reviews, monitor health signals, own renewal readiness, identify expansion opportunities, and represent customer insights cross-functionally.

Lead system design and reliability for a distributed, real-time analytics platform. Own architecture, incident response, infrastructure (AWS/Terraform/Kubernetes), observability, CI/CD quality gates, and mentorship while enabling AI-agent workflows and safety.

Lead architecture and reliability for a distributed, real-time product platform. Own system design, incident response, infrastructure (AWS, Terraform, Kubernetes), observability, CI/CD quality gates, and documentation to enable safe agent-assisted development across squads.

Maintain and improve a browser JavaScript SDK: handle bug fixes, builds, releases, performance and bundle-size monitoring, browser/iframe/CSP edge cases, CI/CD, and documentation; collaborate to triage production issues and keep the repo reliable and maintainable.

Maintain and improve the browser-based JavaScript SDK: handle builds, releases, performance, browser/iframe/CSP edge cases, CI/CD, and documentation; triage production issues and collaborate across teams to keep the SDK reliable and lightweight.

Full‑stack engineer building end-to-end features across a React/TypeScript dashboard, embeddable JavaScript SDK, and Elixir/Phoenix real‑time back end. Work includes LLM-driven product features, streaming responses, real‑time pipelines (Kafka, ClickHouse, RabbitMQ), agentic development infra, performance optimization, and spec-driven implementation and code review.

Build and operate end-to-end AI-native full-stack features across a React/TypeScript dashboard, embeddable JavaScript SDK, and Elixir/Phoenix real-time backend. Implement LLM-driven personalization and streaming experiences, optimize performance and reliability, work spec-driven with agent-assisted tooling, and contribute to agentic developer infrastructure and architectural reviews.

Own and evolve Userpilot's agent platform: build runtime orchestration, hybrid retrieval, tool grounding, durable AI workflows, eval/observability and cost accounting, and ensure production reliability, spec-driven development, and cross-team architectural standards for agentic features.

Own and evolve an agent platform powering multi-turn, grounded AI experiences: runtime, orchestration, hybrid retrieval, tool grounding, evals, observability, cost accounting, and interoperability. Build reliable, scalable agentic workflows and infrastructure, write specs and evals, and raise platform quality and reliability.