Jobs at Useascend

Provide email and chat support to customers, resolve product issues, educate users, and collaborate with Operations, Product, Engineering, and Customer Success teams on complex problems. The role also contributes to support systems and helps develop a world-class product support function while learning the company’s insurance-focused financial operations platform.

The Solutions Engineer will optimize AI automation workflows, enhance prompt logic, improve internal tooling, collaborate with teams, and ensure accuracy in financial processes.

Drive pipeline through outbound prospecting (cold calling, emailing, booking demos), collaborate with marketing and GTM, own strategic SDR initiatives, iterate on messaging and cadences, use data to optimize outreach, and mentor new SDRs. Onsite role in San Francisco, focused on scaling SDR processes and performance.

Manage day-to-day operations of securitizations and funding facilities, including portfolio reporting, diagnostics, data cleansing, cash flow modeling, funding protocol execution, and forecasting. Support the design and execution of securitization, warehouse, and corporate funding facilities. Partner with Finance, Legal, and Capital Markets teams while providing portfolio insights and contributing to interest rate risk management and scalable modeling practices.

As a Sales Development Representative, you will drive Ascend's growth through prospecting, cold calling, and establishing outreach strategies, working closely with the sales team to achieve goals.

Lead Customer Success Manager responsible for managing high-value enterprise customer relationships, driving adoption and retention, and mentoring junior team members. Focus on building scalable Customer Success processes and being the voice of the customer.

Founding Product Marketing Manager to define product marketing strategy and execution. Bridge Product, Marketing, and Sales to create positioning, messaging, sales collateral, GTM campaigns, competitive research, customer insights, and win/loss analysis. Support feature launches, sales enablement, and reporting to optimize messaging and influence roadmap.

Own the post-implementation lifecycle for high-value enterprise customers: drive adoption, retention, and expansion; run business reviews and renewals; coordinate feature rollouts and support; surface customer insights to Product; and develop scalable Customer Success processes.

Join Ascend as an on-site Software Engineer to expand the core product using Ruby and modern frontend stack. Work directly with customers and cross-functional teams to build user-facing features, payment and checkout systems, own prompt logic and data extraction, monitor and improve product quality, support onboarding, and help shape architecture while mentoring peers.

As a Senior Software Engineer at Ascend, you'll work on expanding the core product using Ruby on Rails, collaborate with customers, and develop solutions for the insurance industry.

The Product Operations Lead will manage the Product Operations team, overseeing execution and performance, driving delivery, metrics, and team development while taking on operational responsibilities and strategic initiatives independently.