Jobs at Useascend

Owns product measurement and decision thresholds across Ascend’s financial operations platform. Responsibilities include defining accuracy, success, and exception metrics; auditing production scores; partnering with Product and Engineering on instrumentation; deploying models for confidence scoring, reconciliation, collections, and recovery; monitoring calibration, drift, and realized outcomes; designing experiments; and using product data to inform the roadmap.

Provide email and chat support to customers, resolve product issues, educate users, and collaborate with Operations, Product, Engineering, and Customer Success teams on complex problems. The role also contributes to support systems and helps develop a world-class product support function while learning the company’s insurance-focused financial operations platform.

The Solutions Engineer will optimize AI automation workflows, enhance prompt logic, improve internal tooling, collaborate with teams, and ensure accuracy in financial processes.

Manage day-to-day operations of securitizations and funding facilities, including portfolio reporting, diagnostics, data cleansing, cash flow modeling, funding protocol execution, and forecasting. Support the design and execution of securitization, warehouse, and corporate funding facilities. Partner with Finance, Legal, and Capital Markets teams while providing portfolio insights and contributing to interest rate risk management and scalable modeling practices.

As a Sales Development Representative, you will drive Ascend's growth through prospecting, cold calling, and establishing outreach strategies, working closely with the sales team to achieve goals.

Own the post-implementation lifecycle for high-value enterprise customers: drive adoption, retention, and expansion; run business reviews and renewals; coordinate feature rollouts and support; surface customer insights to Product; and develop scalable Customer Success processes.

Join Ascend as an on-site Software Engineer to expand the core product using Ruby and modern frontend stack. Work directly with customers and cross-functional teams to build user-facing features, payment and checkout systems, own prompt logic and data extraction, monitor and improve product quality, support onboarding, and help shape architecture while mentoring peers.

As a Senior Software Engineer at Ascend, you'll work on expanding the core product using Ruby on Rails, collaborate with customers, and develop solutions for the insurance industry.