Jobs at Useascend

As a Senior Software Engineer at Ascend, you'll work on expanding the core product using Ruby on Rails, collaborate with customers, and develop solutions for the insurance industry.

As a Sales Development Representative, you will drive Ascend's growth through prospecting, cold calling, and establishing outreach strategies, working closely with the sales team to achieve goals.

Own post-implementation lifecycle for mid-market and enterprise customers, driving adoption, retention, renewals, and expansion. Serve as trusted advisor to executives, run business reviews and feature rollouts, coordinate complex support, surface customer insights to product and sales, and build scalable Customer Success processes.

The Product Operations Lead will manage the Product Operations team, overseeing execution and performance, driving delivery, metrics, and team development while taking on operational responsibilities and strategic initiatives independently.

Lead the sales organization at Ascend, driving sales goals, managing a team, and enhancing collaboration with marketing and customer success. Ownership of pipeline and KPIs, coaching AEs, and participating in key deals are key responsibilities.

The Solutions Engineer will optimize AI automation workflows, enhance prompt logic, improve internal tooling, collaborate with teams, and ensure accuracy in financial processes.

Lead Customer Success Manager responsible for managing high-value enterprise customer relationships, driving adoption and retention, and mentoring junior team members. Focus on building scalable Customer Success processes and being the voice of the customer.

The Product Support Specialist will resolve customer issues, educate users on the product, and collaborate with internal teams to enhance customer success.