Teams at Useascend

The Product Operations Lead will manage the Product Operations team, overseeing execution and performance, driving delivery, metrics, and team development while taking on operational responsibilities and strategic initiatives independently.

Provide email and chat support to customers, resolve product issues, educate users, and collaborate with Operations, Product, Engineering, and Customer Success teams on complex problems. The role also contributes to support systems and helps develop a world-class product support function while learning the company’s insurance-focused financial operations platform.

The Solutions Engineer will optimize AI automation workflows, enhance prompt logic, improve internal tooling, collaborate with teams, and ensure accuracy in financial processes.