The AWS Solutions Engineer will design, configure, and implement contact center solutions while collaborating with internal and external teams and resolving issues.

Create, edit, and maintain technical documentation (manuals, procedures, specs, flowcharts) for contact center software by collaborating with developers, analysts, and operations, ensuring clarity, consistency, and quality.

Develop and implement technical training content and curricula for contact center products, collaborating with product, development, and support teams. Design eLearning, instructor-led, and reference materials, ensure technical accuracy, manage training projects from inception to delivery, and evaluate effectiveness to drive improvements.

Manage multiple IT projects from requirements gathering through design, development, QA, user testing, and production implementation. Create timelines and quotes, coordinate cross-functional teams, track issues, and interface with customers to clarify requirements and maintain account health.

The GenAI Tuning Analyst improves Generative AI performance in contact centers through data analysis, prompt engineering, and collaboration with SMEs.

The Entry Level Software Engineer will develop full-stack applications and collaborate with teams, enhancing skills in a supportive environment.

The Application Developer will design, configure, and implement solutions for Amazon Connect while collaborating with a team on integrations and customer requirements.

The CCaaS Sales Engineer will engage with customers, create technical proposals, conduct demos of USAN's solutions, and manage customer relationships. Responsibilities include leading sales presentations, gathering project requirements, and providing guidance as a trusted advisor for CCaaS transformations.

The role involves developing custom IVR solutions, collaborating on design, resolving issues, and staying updated on technology trends.

The Software QA Analyst tests and validates IVR applications and customer engagement software, ensuring quality and functionality through testing and defect reporting.