Jobs at USAN

Tune and monitor generative AI for contact center use: run RLHF cycles, define AI KPIs, implement safety guardrails, craft prompts, curate fine-tuning datasets, and collaborate with SMEs to ensure compliant, empathetic, domain-aware AI behavior.

Join a hybrid development team to build and maintain full-stack applications. Develop, debug, and document code; participate in code reviews; collaborate on feature design; troubleshoot production issues; and learn new technologies under mentorship. Must be comfortable using GenAI tools appropriately and contributing to cross-functional projects.

Test and validate IVR call flows, customer portals, agent desktop/mobile apps, and engagement software. Write and execute test cases, report defects, consult with development, and recommend design improvements to ensure quality and usability.

The Software Engineer, specializing in DevOps, will automate and manage AWS solutions, develop tooling, and improve CI/CD workflows while ensuring security and compliance. Responsibilities include building infrastructure, supporting Amazon Connect, and troubleshooting technical issues.