Teams at USAN

Tune and monitor generative AI for contact center use: run RLHF cycles, define AI KPIs, implement safety guardrails, craft prompts, curate fine-tuning datasets, and collaborate with SMEs to ensure compliant, empathetic, domain-aware AI behavior.

Join a hybrid development team to build and maintain full-stack applications. Develop, debug, and document code; participate in code reviews; collaborate on feature design; troubleshoot production issues; and learn new technologies under mentorship. Must be comfortable using GenAI tools appropriately and contributing to cross-functional projects.

Test and validate IVR call flows, customer portals, agent desktop/mobile apps, and engagement software. Write and execute test cases, report defects, consult with development, and recommend design improvements to ensure quality and usability.