Teams at Uptick Software US Inc

Own customer success activities and outcomes by driving customer value, tracking milestones, building strong client relationships, serving as a product expert, troubleshooting SaaS issues, analyzing data, identifying growth opportunities, and collaborating with Sales, Support, and Success teams.

Manage SaaS implementations for SMB and enterprise clients from sales handoff through completion and transition to Customer Success. Responsibilities include client onboarding, data configuration, training, stakeholder communication, escalation management, timeline tracking, documentation, process improvement, and cross-team collaboration across time zones. The role requires organized, technically precise, solutions-focused management of multiple concurrent implementations.

Owns the employee experience across EMEA and South Africa while leading global performance management, talent development, policies, employment compliance, employee relations, and Employer of Record relationships. Partners with senior leaders, coaches managers through complex people decisions, supports regional hiring and market expansion, manages P&C team members, and deputizes for the Head of People & Culture. The role requires hands-on and strategic HR leadership across multiple countries in a scaling SaaS business.