Teams at Uptick Software US Inc

Manage SaaS implementations for SMB and enterprise clients from sales handoff through completion and transition to Customer Success. Responsibilities include client onboarding, data configuration, training, stakeholder communication, escalation management, timeline tracking, documentation, process improvement, and cross-team collaboration across time zones. The role requires organized, technically precise, solutions-focused management of multiple concurrent implementations.

Own customer success activities and outcomes by driving customer value, tracking milestones, building strong client relationships, serving as a product expert, troubleshooting SaaS issues, analyzing data, identifying growth opportunities, and collaborating with Sales, Support, and Success teams.

Own customer success for a SaaS client portfolio by driving adoption, retention, advocacy, expansion, and upselling. Manage customer relationships, provide product expertise and technical troubleshooting, track milestones, analyze data, identify risks and opportunities, and collaborate with Sales, Support, and Success teams to deliver customer value.