Teams at United Parcel Service (UPS)

Manages strategic customer relationships across a Nashville-area territory, serving as the primary account advocate and trusted advisor. Drives retention, value realization, customer satisfaction, adoption, and account growth through success plans, business reviews, issue resolution, analytics, and upselling. Coordinates with sales, support, operations, and service teams to resolve issues and deliver supply chain solutions. Monitors customer performance and churn risks while developing recommendations and reporting for high-value accounts.

Handles Accounts Payable payment processing, investigates and resolves payment discrepancies, prepares reports and audit controls, maintains databases, ensures regulatory compliance, and coordinates with requestors, suppliers, and internal teams. The role also oversees procedural adherence for contract administration and requires confidentiality, accounting knowledge, analytical problem-solving, and familiarity with Oracle and Microsoft Office.

Manage a high-volume portfolio of smaller business customers, serving as their primary advocate and driving satisfaction, retention, product adoption, and account growth. Handle routine issues, coordinate with sales and support teams, conduct customer reviews, identify upsell opportunities, monitor customer health metrics, and develop churn-prevention strategies. The role requires frequent local customer visits across Manchester and Nashua, New Hampshire.