Jobs at UpGuard

Manage customer onboarding, adoption, and retention for UpGuard's cyber risk platform. Deliver training, success plans, health monitoring, and cross-functional advocacy to drive product value and expansion. Travel ~20% within India.

Lead and deliver complex enterprise SaaS implementations, design repeatable implementation methodologies and SOPs, manage scope and UAT, troubleshoot integrations (APIs, webhooks, ITSM/SIEM/SSO), and liaise with executives, Sales, Product, and Customer Success to scale professional services.

Lead and standardize enterprise SaaS implementations: design repeatable methodologies and SOPs, manage complex deployments and scope, execute UAT, troubleshoot integrations (APIs, webhooks, ITSM/SIEM/SSO), and collaborate with Sales, Product, and Customer Success to scale the Professional Services function.

Design, build and optimise lifecycle marketing programs from first touch through expansion. Own email channel, nurture journeys, lead management, routing and recycling. Partner cross-functionally with product marketing, sales, BDRs and customer success to drive pipeline, run experiments, measure KPIs, and scale repeatable lifecycle plays.

Lead marketing analytics for a high-growth SaaS company: build attribution frameworks, develop channel and program metrics, create dbt data models, deliver dashboards and deep-dive analyses, and connect marketing investment to pipeline, ARR, and payback for stakeholders across marketing, finance, and executives.

Provide enterprise technical support for UpGuard's CRPM platform: investigate and replicate issues, escalate to engineers, maintain knowledge base, educate customers, verify and remediate security risks, and advocate product improvements while leveraging AI and automation.

Lead and execute InfoSec governance, risk, and compliance strategy for a cloud SaaS company. Manage TPRM and procurement security reviews, own SOC 2 Type II controls and audit cycles, draft policies, run technology risk management and reporting, support product trust documentation, and design company-wide security awareness training.

Customer-facing technical expert supporting account managers through renewals, upsells, trials/POCs, security assessments, and RFPs. Drive product activation, architect solutions, identify customer pain points, and improve trial/POC experiences to grow existing accounts.

Lead product marketing for a cybersecurity SaaS product: conduct market and competitive research, define positioning and messaging, run product launches, create sales and marketing assets, enable sales, activate cross-functional campaigns, and represent the product at industry events.

Serve as the primary technical/product expert for account management to drive renewals and expansion. Lead trials/POCs, architect solutions, respond to technical support/RFP/security assessment requests, and partner with sales and CS teams to improve trial experiences and influence customer requirements.

Own and evolve internal developer platforms: design and operate scalable GCP infrastructure, drive IaC and GitOps adoption, improve CI/CD and developer experience, advance observability, and implement secure-by-default networking, secrets, and IAM patterns.

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.

Lead product positioning, messaging, market research, and launches for a B2B SaaS cybersecurity product. Create sales and marketing assets, support go-to-market campaigns, and act as a subject-matter expert for sales and events.

Join a product engineering team building a large-scale Cyber Risk Posture Management platform. Deliver customer-facing features end-to-end, improve system reliability, scalability, and performance, contribute to architecture and code reviews, and collaborate with cross-functional teams while exploring AI/LLM enhancements.