Teams at UpGuard

Manage customer onboarding, adoption, and retention for UpGuard's cyber risk platform. Deliver training, success plans, health monitoring, and cross-functional advocacy to drive product value and expansion. Travel ~20% within India.

Lead and deliver complex enterprise SaaS implementations, design repeatable implementation methodologies and SOPs, manage scope and UAT, troubleshoot integrations (APIs, webhooks, ITSM/SIEM/SSO), and liaise with executives, Sales, Product, and Customer Success to scale professional services.

Lead and standardize enterprise SaaS implementations: design repeatable methodologies and SOPs, manage complex deployments and scope, execute UAT, troubleshoot integrations (APIs, webhooks, ITSM/SIEM/SSO), and collaborate with Sales, Product, and Customer Success to scale the Professional Services function.