Teams at UOW College Australia

Provides frontline customer service and administrative support for university student residences. Responsibilities include managing resident arrivals, transfers, departures and records; coordinating maintenance, cleaning, financial processing and operational activities; supporting events and guest accommodation bookings; and maintaining accurate, timely administration while complying with university processes.

Supports discovery for a university website user experience initiative by gathering and documenting requirements, assessing content, information architecture, accessibility, analytics and discoverability, mapping user journeys and publishing workflows, and translating stakeholder research into findings and recommendations. The role contributes to business-case development and collaborates with marketing, technology, faculties, divisions and external agencies.

Support the Chief Marketing Officer by managing competing priorities, coordinating meetings and events, maintaining stakeholder relationships, and delivering high-quality communications and administrative assistance. The role requires discretion, sound judgment, strong organization, confidentiality, and advanced Microsoft Office skills in a fast-paced university environment.