Jobs at University of Maryland Global Campus

Administer and communicate group benefit plans for overseas employees, manage open enrollment, track medical/dental clearance for CENTCOM/AFRICOM assignments, reconcile invoices and payroll deductions, maintain HR systems and benefits content, support absence administration, execute system testing and process improvements, and liaise with vendors, Payroll, Finance, and managers to ensure compliant benefits delivery.

Provide academic and administrative support to prospects and students, document contacts in CRM, coordinate with military education staff, organize events, track enrollments and degree progression, assist faculty and students with class logistics and base access, process military documentation, support facilities and computer lab operations, distribute marketing materials, and perform related duties.

Lead compliance and verification for Veterans Certification Office, ensuring VA and SAA regulation adherence, managing certification records and a team of Senior Certification Specialists, conducting quality control and supporting compliance inspections, and developing VCO training.

Design and improve digital student experiences by conducting user research, mapping journeys, gathering requirements, validating solutions, and supporting implementation. Collaborate with stakeholders, technology teams, and partners to test, launch, and drive adoption of student-centered products using agile methods and data-informed recommendations for continuous improvement.

Provide academic and administrative support to prospective and current students, document contacts in CRM, coordinate events and classroom logistics, assist with military documentation and base access, distribute marketing materials, maintain facilities and labs, and liaise with host military education staff.

Provide consultative financial counseling to learners on federal student aid, FAFSA, military and employer benefits, payment plans, and billing. Engage via high-volume inbound/outbound calls, chat, email, and SMS; document interactions in CRM; collaborate with Admissions, Financial Aid, and Success Coaches to resolve balances and support enrollment and retention.

Lead proactive threat hunting across endpoints, network, and cloud; analyze logs and telemetry to detect IOCs; develop detection logic and hunting playbooks; investigate phishing, malware, and incidents; produce reports and recommendations; mentor junior analysts and collaborate with cross-functional teams to triage and remediate threats.

Provide on-site classroom and student support at Camp Kinser, Futenma, and Camp Courtney. Set up and secure buildings and live-streaming equipment, perform first-level technical troubleshooting, maintain equipment inventory, assist staff/faculty and students (including proctoring and printing), update office/class materials, report incidents, and perform other duties as assigned. Maintain cleanliness and enforce building rules.

The Senior Manager, Data Lakehouse leads operations of UMGC's enterprise data strategy, focusing on the Databricks platform, team management, and cross-functional collaboration for analytics initiatives.

Lead Conversational AI Developer responsible for developing chatbots and virtual assistants, integrating AI technologies, and improving user interactions through data analysis and software development.

Responsible for establishing and executing QA strategy for Workday and integrations, enhancing QA processes, and executing various testing types, ensuring timely and high-quality software releases.

The Principal Product Owner for Workday leads the strategic direction, aligns initiatives with organizational goals, manages backlog, and fosters collaboration across departments to drive effective Workday solutions and user adoption.

The Vice President of Financial Aid will lead the financial aid programs, ensuring compliance, enhancing learner services, and developing strategies for enrollment and retention while leveraging data analytics and AI.

Perform rudimentary or unskilled tasks under direct supervision, providing elementary support for various projects or programs as needed.