Teams at University of Maryland Global Campus

Provide academic and administrative support to prospective and current students, document contacts in CRM, coordinate events and classroom logistics, assist with military documentation and base access, distribute marketing materials, maintain facilities and labs, and liaise with host military education staff.

The Learner Resolution Specialist coordinates and resolves student complaints, ensures timely investigations, and collaborates with departments for effective outcomes.

Lead UMGC's social media strategy and digital engagement, manage a small team, oversee platforms and vendors, integrate AI-driven discoverability practices (AEO/GEO), use analytics to improve engagement, and align cross-functional communications to amplify community storytelling.