Teams at University of Kentucky

Obtain and extend insurance pre-authorizations, verify coverage and eligibility, document authorization details in EMR, coordinate with providers and payers, manage denials and appeals, and support claim submission and billing accuracy.

Coordinate timely access to lung cancer screening and related clinical services, perform eligibility assessments and shared decision-making, manage LDCT scheduling and results, track Lung-RADS findings and follow-up, provide tobacco cessation counseling, maintain screening registry, support quality improvement and provider/community education, and collaborate with multidisciplinary teams to improve screening adherence and patient outcomes.

Guide patients and families through financial processes by explaining insurance benefits, assessing eligibility for assistance programs, assisting with applications, coordinating with billing and revenue cycle teams, providing cost estimates and payment options, documenting activities in electronic systems, ensuring regulatory compliance, and tracking outcomes to improve access to care.