Jobs at United Way of Greater Houston

Design, configure, and maintain the organization's Salesforce CRM within a Scrum team. Build custom objects, flows, automations, and integrations; support data quality and ETL processes; create documentation and training; collaborate with Product Owners, stakeholders, vendors, and data teams to deliver functional increments and roadmap improvements.

Answer incoming 2-1-1 helpline contacts (calls/emails/texts/chats), assess needs, provide referrals to social service agencies, perform follow-ups, maintain meticulous documentation, conduct outreach and collaboration with community partners, and participate in task forces and outreach events.

Provide weekend (Sat–Sun, 7 PM–7 AM) supervisory oversight of 211 helpline Call Specialists: manage staffing and schedules, monitor quality against Inform USA standards, coach staff, provide technical support, handle high-volume calls and referrals to health and human services, and support disaster response and special projects.

Manage and advance a portfolio of principal gift ($100,000+) prospects through identification, cultivation, solicitation, and stewardship. Develop donor strategies, conduct a minimum of 20 meaningful interactions monthly, coordinate prospect research and events, maintain accurate donor records, collaborate with team and leadership, and support campaign goals.

Maintain and verify community resource records in the 211 Resource Database, perform biannual verification, code taxonomy to Inform USA standards, support helpline phone operations, research disaster-related resources, and recommend data management improvements.

Manage and advance a portfolio of principal ($100,000+) and planned-gift prospects through identification, cultivation, solicitation, and stewardship. Develop and execute planned giving and endowment strategies, coordinate communications and donor engagement, maintain moves management records, and collaborate with the Principal Gifts Team to meet fundraising goals.

Provide high-accuracy administrative support for the 2-1-1 Helpline: phone routing, data entry, scheduling, invoicing, calendar and deliverable tracking, meeting logistics, reports and materials, project coordination, and support for events and special projects while collaborating with internal and external stakeholders.